How To Fix Strava Error Code 597?

Strava is a popular social fitness network that allows users to track and analyze their athletic activities. However, some users may encounter error code 597 when trying to use the Strava app or website. This article provides step-by-step instructions on how to troubleshoot and resolve Strava error code 597.

How To Fix Strava Error Code 597?

What Causes Strava Error Code 597?

Error code 597 on Strava typically occurs due to one of the following reasons:

Outdated App Version

Using an outdated version of the Strava app can sometimes lead to error code 597. Strava regularly releases updates to fix bugs and add new features. Not keeping your Strava app updated to the latest version can cause issues.

Server Connectivity Issues

Connectivity issues between your device and Strava’s servers can also trigger error 597. Problems like weak internet connection, using a VPN or proxy, firewall settings blocking Strava may interrupt communication and lead to this error.

Account Sign-In Issues

Invalid credentials or problems signing into your Strava account may show error 597. Trying to access Strava with an incorrect email/password combination or through an expired account can create sign-in issues.

Device Compatibility Problems

The Strava app requires iOS 11.0 or later compatibility for iPhones and Android 5.0 and up on other devices. Using incompatible or outdated device firmware can also lead to error code 597.

Corrupt App Cache/Data

Corrupted cache and app data files on your device can sometimes cause Strava error 597. Clearing cached information and reinstalling the app fresh often resolves such issues.

5 Ways to Fix Strava Error Code 597

If you encounter error code 597 on Strava, try these troubleshooting steps to resolve it:

1. Update the Strava App

Go to your device’s app store and check for any available updates for the Strava app. Download and install the latest version of the app. Updating to the newest release will fix bugs that may be causing error 597.

2. Restart Your Device

Sometimes a simple device restart can clear up temporary glitches causing error 597. Completely power off your phone or tablet and turn it back on. Then try opening Strava again. A device restart will refresh system processes.

3. Reinstall the Strava App

Uninstalling and reinstalling the Strava app is an easy way to replace any corrupted files that could be triggering error 597. Backup your Strava account before reinstalling to avoid losing data.

4. Clear Cache and Data

Open your device settings, go to the apps/application manager and find Strava. Tap to open the app info and choose the option to clear cached data and clear data. This erases temporary files and resets the app.

5. Use a Different Network Connection

Connect your phone or tablet to a different WiFi network or switch to mobile data if you are on WiFi. Changing network connections can help identify any firewall or connectivity issues causing error code 597.

Detailed Troubleshooting Steps

Follow these step-by-step instructions for troubleshooting Strava error code 597 in depth:

Update Strava App

  1. Open the App Store on your iOS device or Play Store on Android.
  2. Search for “Strava”.
  3. Tap on the Strava app.
  4. Check if any update is available. If yes, tap “Update”.
  5. Once update completes, open Strava and check if error 597 still occurs.

Restart Your Device

  1. Hold down the Power button on your phone or tablet for a few seconds until the “Power off” prompt appears.
  2. Tap on Power off to turn off your device completely.
  3. Wait for at least 30 seconds.
  4. Press and hold the Power button again to turn on your device.
  5. Open Strava again and check if the issue is fixed.

Reinstall Strava App

  1. Open device Settings on your phone or tablet.
  2. Go to Apps/Application manager.
  3. Find and tap on Strava in the list.
  4. Tap “Uninstall” to delete the app and all its data.
  5. Open app store and search for “Strava” app.
  6. Tap “Install” to download and install it again.
  7. Sign in to your Strava account when launching the app.

Clear Cache and Data

  1. Go to Settings > Apps/Application manager.
  2. Find and tap on Strava.
  3. Tap “Storage” option.
  4. Tap “Clear Cache” to delete temporary data.
  5. Tap “Clear Data” to erase saved app data.
  6. Launch Strava. Sign in again if required.

Switch Network Connection

  1. Turn off WiFi on your device if connected.
  2. Turn on Cellular data.
  3. Open Strava and check if error 597 appears.
  4. If issue persists, turn Cellular data off and connect to a different WiFi network.
  5. Launch Strava again and test if error is fixed.

Following these troubleshooting steps should help resolve Strava error code 597 in most cases. Make sure to update the Strava app regularly going forward to avoid running into issues.

Common Questions About Strava Error Code 597

Q: Does deleting and reinstalling Strava also delete my activities?
A: No, your recorded activities are synced to your Strava account online. Reinstalling the app will not delete past activities.

Q: I keep getting error code 597 even after updating Strava app.
A: Try restarting your phone, clear cached data/storage for the Strava app, or uninstall and reinstall the app fresh in this case.

Q: How do I backup my Strava account before reinstalling the app?
A: You can sync your Strava account with Apple Health, Google Fit or other platforms. Alternatively, take screenshots of your important app data.

Q: Is Strava error 597 a server issue at Strava’s end?
A: Server issues can occasionally cause this, but error 597 is usually due to outdated app, device compatibility or connectivity problems.

Q: I get error 597 when logging into website too. How to fix?
A: Clear browser cookies and cache and try again. Use a different web browser as well. Check internet connection.

Q: Does Strava error code 597 delete my activities permanently?
A: No, your recorded activities remain safely synced with your Strava account online. Reinstalling the app will not cause permanent data loss.

Key Takeaways on Resolving Strava Error Code 597

  • Keep Strava updated to latest version to avoid error 597 due to app bugs.
  • Restart your phone or tablet to refresh processes and troubleshoot issues.
  • Reinstalling Strava can replace corrupted files causing error messages.
  • Clear app cache and data to reset Strava to factory settings.
  • Ensure device meets minimum OS and firmware requirements for Strava.
  • Switch between WiFi and cellular data to check for connectivity issues.
  • Your Strava activities remain saved online, reinstalling app is safe.


Strava error code 597 generally occurs due to outdated app, device incompatibility, network problems or corrupted data. Following the step-by-step troubleshooting guide outlined in this article will help you identify and resolve the specific issue triggering error code 597 on your Strava app. Updating Strava, restarting your phone, reinstalling the app and changing network connection are some easy ways to fix the problem. Your recorded activities remain safely saved so you won’t lose any data while troubleshooting. Implementing these solutions will help you get rid of frustrating error 597 and resume enjoying Strava’s fitness tracking and social features seamlessly.

Frequently Asked Questions

Q1: Why does the Strava app keep crashing?
A1: The most common reasons for the Strava app crashing are an outdated version of the app, insufficient storage space on your device, or connectivity issues. Updating the app, freeing up storage space, or trying different internet connections can help resolve app crashes.

Q2: How do I troubleshoot GPS issues on Strava?
A2: If Strava is not accurately tracking your GPS route, try resetting the app permissions, ensuring location services are enabled, restarting your phone, or testing a different running route to troubleshoot GPS issues.

Q3: What should I do if my Strava activities are not syncing?
A3: If your Strava activities are not syncing, check your internet connection, force close and reopen the Strava app, unlink and relink Strava from any connected apps, or log out and back into Strava to troubleshoot activity syncing problems.

Q4: Why is my Strava profile not updating?
A4: Issues like laggy internet, app bugs, or outdated app version can prevent profile updates on Strava. Try switching WiFi networks, updating the app, logging out and back in, or reaching out to Strava support.

Q5: How can I improve Strava’s estimated power numbers?
A5: To improve power estimate accuracy, double check your profile settings, weight, height and equipment details. Calibrate sensors regularly if using a power meter. Ride at constant effort over flat routes and share data from other sensors.

Q6: What should I do if I forget my Strava password?
A6: If you forget your Strava password, you can reset it by tapping “Forgot password?” on the login page and entering your email to receive a password reset link. Set a new password and log back in.

Q7: Why am I unable to upload my activities to Strava?
A7: Issues uploading activities to Strava could be due to app malfunction, internet connectivity problems, expired account credentials, device incompatibility or Strava server outages. Troubleshooting depends on identifying the specific cause.

Q8: How do I link Strava to my fitness tracker or smartwatch?
A8: You can link Strava to devices like Garmin, Fitbit, Apple Watch etc. in the Settings page under Connected Apps. Follow the step-by-step process to authorize and sync the device with your Strava account.

Q9: Can I use Strava without mobile data or WiFi?
A9: The Strava mobile app requires an internet connection to sync data. But you can record activities through your device GPS without mobile data or WiFi and sync later when connected.

Q10: Why are my Strava stats incorrect or inflated?
A10: Incorrect fitness tracker data input, inaccurate phone sensors, improper app configuration and GPS errors can inflate stats. Carefully check settings, manually input data, recalibrate devices to fix inflated Strava stats.

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