Rainbow Six Siege is a popular tactical shooter video game published by Ubisoft. It is known for its tense gameplay and reliance on strategy and coordination between players. However, players may occasionally encounter errors that prevent them from properly launching or playing the game. One common error is the 2-0x0000e00c code. This article will provide users with useful information on what causes this error and how to reliably fix it.
What Causes the 2-0x0000e00c Error?
The 2-0x0000e00c error typically occurs due to some kind of connectivity issue between the player’s platform and the Rainbow Six Siege servers. Potential causes include:
- Problems with the player’s internet connection, such as modem or router issues, ISP outages, etc. This disrupts the connection to the servers.
- Network ports being blocked on the player’s platform or network, preventing proper communication.
- Incorrect configuration of the platform’s network or firewall settings. This can block the ports Rainbow Six Siege requires.
- Server outages or maintenance on Ubisoft’s end, making the servers temporarily inaccessible.
- Bugs or glitches following Rainbow Six Siege updates that cause connection issues.
- Corrupted game files or registry entries related to network settings.
So in summary, this error ultimately stems from something interfering with the normal communication between the player’s platform and the active Rainbow Six Siege servers.
General Troubleshooting Steps for 2-0x0000e00c
When faced with the 2-0x0000e00c error, there are some general troubleshooting techniques players should try first:
- Restart the platform – Fully power down the platform and restart it. This will clear any temporary glitches.
- Check for server status – Visit the Rainbow Six Siege server status page and see if there are any known issues. You may just need to wait for repairs.
- Verify internet connection – Make sure your platform has a strong, stable internet connection. Test speeds and latency.
- Reset network devices – Reset modems, routers and other network devices by powering them off and on. This clears any congestion.
- Verify firewall and port settings – Make sure your firewall allows Rainbow Six Siege connections and open any required ports. Refer to port forwarding instructions for your platform and router below.
- Reinstall game – As a last resort, uninstall and reinstall Rainbow Six Siege to correct any corrupted files causing issues.
These basic steps should resolve any simple temporary problems leading to the 2-0x0000e00c message in most cases. If you still receive the error, moving on to platform-specific solutions is recommended.
Fixing 2-0x0000e00c on Xbox One
For Xbox One players encountering the 2-0x0000e00c error, here are the recommended steps:
- Check Xbox Live status
Visit Xbox.com/status to ensure the Xbox Live servers are up and running properly. Server issues can prevent connectivity.
- Run Xbox network diagnostics
Go to Settings > Network > Network Settings > Test Network Connection. This will diagnose any issues with your console’s network connection.
- Clear your alternate MAC address
With your Xbox One completely powered off, disconnect any external storage. Then power it on and go to Settings > Network > Advanced Settings > Alternate MAC Address > Clear. This resets your console’s network hardware ID.
- Set up port forwarding
You’ll need to forward the following ports on your router to your Xbox One’s IP address:
- Port 88 (UDP)
- Port 3074 (UDP and TCP)
- Port 53 (UDP and TCP)
- Port 80 (TCP)
- Port 500 (UDP)
- Port 3544 (UDP)
- Port 4500 (UDP)
Refer to your router’s manual for instructions on configuring port forwarding correctly.
- Reset your router
Turn off your router, wait one minute, and turn it back on. This will flush any stuck network issues.
Following these steps should resolve the 2-0x0000e00c error for Xbox One users by identifying and fixing any network-related causes.
Fixing 2-0x0000e00c on PlayStation
For PlayStation users, here is how to troubleshoot the 2-0x0000e00c error:
- Check PSN status
Visit the PlayStation Network Service Status page to ensure the PSN servers are online and operational. Downtime can prevent connectivity.
- Run a network connection test
Go to Settings > Network > Test Internet Connection to diagnose any issues with connecting to PlayStation Network.
- Reset your router
As above, turn off your router, wait one minute, and turn it back on. This clears any temporary network errors.
- Set up port forwarding on your router
Forward these ports to your PlayStation’s IP address:
- Port 80 (TCP)
- Port 443 (TCP)
- Port 1935 (TCP)
- Port 3478 (UDP)
- Port 3479 (UDP)
- Port 3480 (UDP)
- Port 3658 (UDP)
- Port 5222 (TCP)
- Reset your network settings on the PlayStation
Go to Settings > Network > Set Up Internet Connection. Select Custom instead of Easy and re-enter your network settings from scratch.
With these steps, you should resolve any network-related causes of the 2-0x0000e00c error on PlayStation consoles.
Fixing 2-0x0000e00c on PC
For Rainbow Six Siege players on PC, the following steps should be taken for 2-0x0000e00c errors:
- Check server status
Again, visit the Rainbow Six Siege server status page to see if any maintenance or outages are occurring.
- Restart your network devices
Power cycle your modem, router, and PC to flush any temporary issues.
- Verify PC firewall and security software
Make sure your firewall and security suites like antivirus are not blocking Rainbow Six Siege’s connections. Add exceptions if needed.
- Forward ports in your router
On your router, forward these PC ports:
- Port 80 (TCP)
- Port 443 (TCP)
- Port 13000 (TCP)
- Port 14000 (TCP)
- Port 14008 (TCP)
- Renew your IP address
In Command Prompt, run “ipconfig /release” and then “ipconfig /renew” to fetch a new IP address for your PC.
- Flush your DNS
In Command Prompt, run “ipconfig /flushdns” to empty out your PC’s DNS cache.
- Disable VPN connections
If you use a VPN, try disabling it and connecting directly to troubleshoot.
- Disable proxy servers
If you have any proxy servers configured, disable them temporarily to rule out issues.
With a combination of port forwarding, IP and DNS resets, and disabling other network software, PC players should be able to resolve the 2-0x0000e00c error.
Contacting Ubisoft Support
If you still receive the 2-0x0000e00c error after trying all platform-appropriate troubleshooting steps above, your best option is to contact Ubisoft directly for further help. You can reach their Rainbow Six Siege support team at:
Provide as many details as possible about your platform, network setup, and any error logs. The Ubisoft team may be able to diagnose and fix rarer causes of the error.
In summary, the 2-0x0000e00c error for Rainbow Six Siege occurs due to connectivity issues between the player’s platform and the active game servers. Possible causes can include network outages, port blocking, firewalls, and corrupted game files.
General troubleshooting steps include restarting devices, checking server status, verifying connections, and reinstalling the game. For platform-specific solutions, focus on resetting network settings, port forwarding, and disabling other network programs temporarily.
With the right combination of fixes, most cases of the 2-0x0000e00c error can be resolved. But for any tricky remaining issues, Ubisoft’s direct support can help identify and correct the problem. Just be sure to provide them with detailed information.
With the useful tips in this guide, Rainbow Six Siege players can get back online quickly after encountering the frustrating 2-0x0000e00c error. The key is methodically testing connections and ruling out platform-specific network and firewall obstacles until normal connectivity is restored.
Frequently Asked Questions
- Why do I keep getting the Rainbow Six Siege 2-0x0000e00c error?
This error is typically caused by connectivity issues between your platform and the Rainbow Six Siege servers. Possible causes include network outages, port blocking, firewalls, ISP problems, and more.
- How can I tell if it’s a problem on my end or the Rainbow Six Siege servers?
Check the Rainbow Six server status page to see if there are any known issues. If the servers are up, then the problem likely lies on your local network instead.
- Does restarting my router fix the 2-0x0000e00c error?
Restarting your router can flush any temporary network issues, so it’s a good basic troubleshooting step worth trying. But you may need to do more advanced fixes like port forwarding as well.
- Do I need to forward ports on my router to fix 2-0x0000e00c?
Yes, forwarding the necessary ports to your platform’s IP address is highly recommended. Consult the port lists in the platform-specific sections above.
- What ports does Rainbow Six Siege use?
Rainbow Six requires port forwarding for several ports related to connectivity, matchmaking and voice chat. See the lists for Xbox, PlayStation, and PC above for details.
- Should I reinstall Rainbow Six Siege to fix error 2-0x0000e00c?
A full reinstall can potentially help by replacing any corrupted game files. Try it if other troubleshooting steps don’t work. Just be sure to back up your data first.
- Can third-party antivirus or firewall software cause the 2-0x0000e00c error?
Yes, security suites can sometimes block connections. Try adding exceptions for Rainbow Six Siege or temporarily disabling the software as part of your troubleshooting.
- How do I contact Ubisoft support for extra help fixing 2-0x0000e00c?
If the error persists after troubleshooting, visit the Ubisoft support site at https://support.ubi.com/ for Rainbow Six Siege technical assistance and further diagnosis.
- What information should I provide Ubisoft support about the 2-0x0000e00c error?
Provide details like your platform, network setup, any error logs/codes, and the troubleshooting steps you’ve tried already. This will help them investigate and pinpoint the cause.
- Does using a VPN cause the 2-0x0000e00c error?
Connecting via VPN can potentially trigger the error by interfering with normal access to game servers. Try disabling your VPN temporarily as part of troubleshooting.
- How can I prevent the 2-0x0000e00c error from happening again?
Properly configuring your network and firewall settings, forwarding ports, and optimizing connectivity will help avoid a recurrence. Check for any new patches and updates as well.
- Will restarting my platform get rid of the Rainbow Six Siege 2-0x0000e00c error?
A full restart can clear some temporary glitches, so it’s one of the first troubleshooting steps to try when encountering the error.
- Does resetting my router fix error code 2-0x0000e00c?
Resetting the router can flush any network issues leading to connectivity problems and error 2-0x0000e00c. Unplug your router for 1 minute before powering it on again.
- What networking equipment could cause the 2-0x0000e00c error?
Faulty routers, modems, bad cables, flaky ISPs, and misconfigured access points are among the networking devices that can interfere with stable access to Rainbow Six servers.
- Will changing DNS settings help fix Rainbow Six Siege error 2-0x0000e00c?
Sometimes. Flushing your DNS cache and renewing IP addresses forces your system to re-establish fresh connections which may resolve the issue.
- How do I forward ports on my router to fix error code 2-0x0000e00c?
Check your router’s admin interface for port forwarding options. Forward the specified ports above to the local IP address of your Xbox, PlayStation, or PC.
- Does Rainbow Six Siege error 2-0x0000e00c affect a specific platform more?
No, this error can equally affect Xbox One, PlayStation, and PC. The same network connectivity principles apply across platforms.
- What is the difference between TCP and UDP ports used by Rainbow Six Siege?
TCP ports enable direct communication. UDP ports allow data transmission without handshaking, better for fast real-time games like Rainbow Six.
- Will changing my MTU settings help resolve error code 2-0x0000e00c?
Possibly. Increasing your MTU size improves data packet efficiency. Optimal values are 1500 for wired connections and 1400 for wireless.
- Can poor line quality from my ISP cause the 2-0x0000e00c error even with good speeds?
Yes, factors like noise, congestion and latency on your ISP’s lines can interfere with stable access to Rainbow Six servers, even if your speed tests show a fast connection. Contact your ISP.