Watching movies and TV shows on Amazon Prime Video is a great way to be entertained, especially with an Amazon Prime membership. However, errors can occur that prevent you from watching your favorite content. The “License Get Rights Null” error is one that may show up while trying to watch Prime Video. Here’s a guide on how to fix this Prime Video error code, so you can get back to streaming your favorite shows and movies.
What Does the “License Get Rights Null” Error Mean?
The “License Get Rights Null” error indicates there is an issue validating your access rights to the video you are trying to watch. Essentially, it means that even though you are logged into your Amazon account, Prime Video is unable to confirm you have the proper permissions to view the content.
This Prime Video error most often occurs because of an authorization issue between Amazon’s servers and the device you are trying to watch content on. It could also happen if you are trying to watch content that is restricted based on your geographic location or licensing agreements in your country.
While frustrating, the good news is that this Prime Video error can typically be fixed quickly using the troubleshooting steps outlined below.
Step 1: Check Your Amazon Prime Membership Status
The first thing to check is whether your Amazon Prime membership is active. You need an active Prime membership to access content included with Prime Video.
To check your membership status:
- On a web browser, visit amazon.com and log into your Amazon account if you aren’t already logged in.
- Hover over “Accounts & Lists” near the top right and look under Prime to see your membership status.
- If it says “Your Prime Membership has expired”, you will need to renew your Prime membership to continue accessing Prime Video content.
If your Prime membership is active, move on to the next troubleshooting step.
Step 2: Reauthorize Your Device
If your Prime membership is active, the issue likely lies with authorization between Amazon’s servers and the device you are trying to watch Prime Video on.
Follow these steps to reauthorize your device:
On a Web Browser
- Log into your Amazon account in a web browser if you aren’t already.
- Go to Amazon.com/mytv and find the device you are trying to watch Prime Video on.
- Select “Deregister” to unlink the device.
- Then select “Register” and enter the new registration code displayed on your TV screen to reauthorize your device.
On a Mobile Device
- Open the Prime Video app and tap on the profile icon in the top right.
- Go to “App Settings”.
- Choose “Deregister Device” then “Register Device” and enter the new registration code shown on screen.
On a Smart TV
- From the Home screen, open the Prime Video app.
- Go to App Settings > Deregister > Register and enter the new registration code displayed.
Reauthorizing your device syncs everything back up between your device and Amazon’s servers, which should resolve license validation issues.
Step 3: Restart Your Device
It may also help to fully restart the device you are trying to watch Prime Video on after reauthorizing.
Restarting will clear any corrupt temporary data that could be causing problems with validating your access rights.
Here are steps to restart for common devices:
Streaming Media Players
- Roku: Go to Settings > System > Power > System Restart.
- Firestick: Unplug the Firestick from power, wait 30 seconds, and plug it back in.
- Chromecast: Unplug the Chromecast, leave unplugged for one minute, then plug back in.
- Apple TV: Go to Settings > System > Restart.
- From the TV settings menu, select the option to restart or reset the TV. On most TVs, you can find this under General > System > Restart.
- iPhone/iPad: Power the device off completely then turn it back on.
- Android Phone/Tablet: Hold the Power button until the power off prompt appears, then restart.
Allow your device to fully restart before attempting to access Prime Video again.
Step 4: Update Your Prime Video App
An outdated version of the Prime Video app can also be the culprit behind authorization issues.
Make sure you have updated to the latest version of the Prime Video app on your device:
- Mobile: Check your app store for any available Prime Video app updates and install the newest version. Disable auto-update if enabled.
- Smart TVs: Go to the app store on your TV and manually check for Prime Video app updates. Install the newest update.
- Streaming media players: Uninstall the Prime Video app then reinstall it to get the latest version. You may need to deregister then re-register the app after reinstalling.
The newest Prime Video app will contain the latest code to interface properly between your device and Amazon’s servers for license validation.
Step 5: Change Your DNS Server Settings
As a last resort, changing your DNS server settings may help resolve the issue. DNS servers help route traffic from your device to Amazon’s servers. Switching to alternate DNS servers can correct any issues with your current DNS routing:
To change your DNS settings:
- On a mobile device, go to Settings > WiFi > (Your Network) > Configure DNS and change to a public DNS server like Google (220.127.116.11) or Cloudflare (18.104.22.168).
- For smart TVs, go to Network Settings > DNS Settings and change to the same public DNS servers mentioned above.
- For media streamers like Firestick and Roku, you will need to change DNS settings on your router. Refer to router manufacturer instructions.
- For computers, go to Network Settings, select your WiFi network, click Edit or Properties, then change the DNS servers listed to public DNS servers.
Once you have updated your DNS settings, try watching Prime Video again. This should route your device traffic differently to Amazon’s servers and bypass any routing issues.
Contact Amazon Prime Video Support
If you have tried all troubleshooting steps and the error persists, you will need to contact Amazon Prime Video support for further assistance. Customer service can investigate authorization issues more deeply and provide tailored solutions.
To contact Prime Video support:
- In a web browser, visit amazon.com/contact-us
- Navigate to Digital Content and Devices > Prime Video
- Select the Prime Video issue that best fits your problem (Can’t Watch Videos)
- Choose your previous troubleshooting steps already attempted
- Provide any details required and submit your issue
You can expect a response from Prime Video customer support within 1-2 business days. They may provide steps like removing and re-adding your device, checking for any blocks on your account, or verifying your Prime membership term.
Key Takeaways: Resolving “License Get Rights Null” Error
- Check Prime membership status
- Re-register device with Amazon
- Restart device fully
- Update to newest Prime Video app version
- Change DNS server settings
- Contact Prime Video customer support
With Prime Video being so ubiquitous across devices today, many can encounter this “License Get Rights Null” playback error. Thankfully, it can usually be quickly fixed through re-registering your device, app updates, DNS tweaks, or contacting Amazon support.
Following the step-by-step troubleshooting guide above will help get you back to streaming your favorite movies and shows in no time.
Frequently Asked Questions
- Why does the “License Get Rights Null” error happen?
This error occurs when there is an issue with authorization rights between your streaming device and Amazon’s servers. It’s typically an issue verifying your access permissions to watch the content.
- Do I have to pay to fix the “License Get Rights Null” error?
No, you do not have to pay to resolve this issue. The troubleshooting steps like re-registering your device and contacting Amazon support are free to do. The only potential cost is renewing your Prime membership if it has expired.
- How can I re-register my Firestick to fix the Prime Video error?
On your Firestick, go to Settings > Applications > Manage Installed Applications. Select Amazon Prime Video, then choose Uninstall. Reinstall Prime Video, then go to Settings > My Fire TV > Restart. Finally, open Prime Video to re-register your Firestick.
- Why does restarting my device help fix Prime Video playback errors?
Restarting your streaming device clears out any temporary corrupted data that could be causing issues communicating with Amazon’s servers. It gives your device a fresh start.
- Does the “License Get Rights Null” error mean my account is hacked?
No, this error is unlikely related to your Amazon account being hacked. It is simply an issue verifying your access rights, not a sign your account security has been compromised.
- Can I fix the “License Get Rights Null” error without contacting Amazon support?
In many cases, you can resolve this issue yourself by trying steps like re-registering your device, updating software, changing DNS settings, and restarting your device. Contact Amazon if those steps do not work.
- Will switching DNS servers cause me to lose internet access?
No, changing your DNS servers will not make you lose internet connectivity. DNS servers purely handle routing traffic, they do not affect your ability to connect to the internet. Public DNS servers like Google and Cloud flare are safe alternatives.
- Why does my Prime Video app need to be updated to resolve playback errors?
The latest app version contains updated code for communicating properly with Amazon’s servers for license validations. Old app versions may not work properly, causing errors.
- Can the “License Get Rights Null” error be fixed from the Amazon website?
Yes, you can deregister and re-register your device from the Amazon website at www.amazon.com/mytv. This helps reconnect your device for proper authorization.
- Does this Prime Video error indicate my account is region locked?
Sometimes. This error can occur if you travel to another country and try watching region-restricted content. A VPN or proxy service can bypass regional blocks.
- I renewed my Prime membership but still get the error. What now?
If you continue getting the error after renewing Prime, try deregistering then re-registering your device with Amazon. Also restart your device and update the Prime Video app.
- Why does the Prime Video app need special access rights to play videos?
The app needs access rights to verify your Prime membership and confirm you have permissions to play the video content based on licensing restrictions.
- Can I get a refund if I can’t resolve the “License Get Rights Null” error?
You can request a refund for your current Prime membership period if you are unable to resolve the playback issues and cannot access any Prime Video content.
- What information will Amazon support need to fix the error?
Amazon will verify your account info, Prime status, registered streaming devices, troubleshooting steps tried, and any other details about when/where the error occurs to resolve it.
- How long does it take Amazon support to fix Prime Video playback errors?
It typically takes 1-2 business days to receive a response from an Amazon support representative. Resolution time depends on the issue but is usually within a few days.
- Will I lose my Prime Video watch history if I deregister my device?
No, deregistering and re-registering your device will not cause you to lose your Prime Video watch history. Your Amazon account will still have your viewing data saved.
- Can I speak to an Amazon support agent by phone for faster error resolution?
Currently Amazon does not offer phone customer support for Prime Video issues. You will need to use their email-based support system for the fastest assistance.
- Does the “License Get Rights Null” error affect all users or just some accounts?
This error can happen sporadically to any user. It’s not isolated or account-specific. Any Prime member could potentially encounter it.
- Will Amazon extend my Prime membership for issues caused by this error?
You can request courtesy Prime membership extensions if this error caused prolonged inability to access Prime Video during your current membership period.
- Why does my iPad get the Prime Video error but my phone can play videos fine?
The authorization issue is likely isolated to your iPad device. Follow troubleshooting like re-registering and restarting your iPad to fix the localized issue.
The “License Get Rights Null” playback error for Amazon Prime Video can certainly be annoying, but as we’ve discussed, it can usually be quickly resolved. By re-registering devices, updating apps, modifying DNS settings, restarting devices, and contacting Amazon support, you can typically get back to streaming your shows without much hassle.
Amazon wants customers to have seamless access to Prime Video, so they are usually very helpful when technical issues arise. Don’t hesitate to reach out to their customer support channels if you continue struggling after trying the outlined troubleshooting steps.
Hopefully this guide gives you the key things to check to squash the “License Get Rights Null” error when it pops up. Now you can spend less time troubleshooting, and more time watching!