How To Fix Prime Video Error Code 35?

Watching movies and shows on Amazon Prime Video is a great way to relax and unwind. But sometimes errors can interrupt your viewing experience. One common error on Prime Video is error code 35.

How To Fix Prime Video Error Code 35?

This error typically appears with a message like “Error 35 – There was a problem playing title. Please try again later.” It prevents you from playing any video content through the Prime Video app or website.

Don’t worry – error code 35 can be fixed with some troubleshooting steps. In this guide, we’ll cover:

  • What causes Prime Video error code 35
  • How to fix error code 35 on various devices
    • On the Prime Video website
    • On smart TVs and streaming devices
    • On mobile devices
    • On game consoles
  • Tips to prevent error code 35 in the future

Follow the solutions below to get Prime Video working again quickly.

What Causes Prime Video Error Code 35?

There are a few potential reasons why you might see Prime Video error code 35:

Network connectivity issues – Any problems with your internet connection can interfere with streaming video from Prime Video. Slow speeds, WiFi signal drops, or network outages can all trigger error 35.

Outdated app – If you haven’t updated the Prime Video app on your device in a while, an outdated version could be causing problems. New app updates often fix bugs and improve performance.

Incorrect region settings – Your Amazon account region needs to match the Prime Video region you’re trying to watch content from. If these are mismatched, error 35 can occur.

Device compatibility problems – Very old or lower-spec devices may have trouble supporting the Prime Video app and its streaming requirements. This could lead to playback errors.

Corrupt app cache/data – Issues with cached data for the Prime Video app can sometimes manifest as error 35. Clearing the cache and app data may help resolve this.

** Temporary server issues** – High traffic or internal problems with Amazon’s servers sometimes disrupt Prime Video streaming. These are usually temporary.

So in most cases, error 35 indicates some type of network, app, or device issue is interfering with playback on Prime Video. The good news is many fixes are possible…

How to Fix Prime Video Error Code 35

The best way to fix error code 35 will depend on the device you’re using to access Prime Video. Try the following troubleshooting steps:

Fix Error Code 35 on the Prime Video Website

If you’re streaming through, check:

  • Refresh the page – Error 35 is often a temporary glitch. Reload the page and try playing the video again.
  • Clear browser cache – Large amounts of cached data can slow things down and cause issues. Clear your browser history and website data to reset things.
  • Try another web browser – Attempt streaming in a different browser like Chrome, Firefox, Edge, etc. This helps determine if the issue is browser-specific.
  • Check for VPN/proxy usage – Streaming through a VPN or proxy server can trigger Prime Video errors. Disable any VPN connections and ensure you aren’t using proxy settings.
  • Restart your modem/router – To refresh your network connection, unplug your modem and router for 60 seconds, then plug them back in. This may resolve network-related issues.
  • Check Amazon service status – Visit Amazon’s Service Health Dashboard to see if any known Prime Video issues are occurring.

Following these web troubleshooting steps will typically get Prime Video working again on your computer. But what if error 35 only occurs on certain devices? Let’s cover that next.

Fix Error Code 35 on Smart TVs and Streaming Devices

For smart TVs like Samsung, LG, Sony, etc. as well as streaming boxes like Roku, Fire TV, Apple TV, Chromecast, and gaming consoles, try:

  • Check your network connection – Use the network settings on your TV or device to confirm you have a stable internet connection. Slow speeds or lost connectivity can prevent Prime Video streaming.
  • Restart the device – Completely power down the streaming device and restart it. This will clear any software errors that may be causing issues.
  • Update Prime Video app – In the app store for your device, check for any available updates to the Prime Video app. Get the latest version installed.
  • Delete and reinstall the app – Removing and reinstalling the Prime Video app can clear up software conflicts and glitches. Just sign-in again after reinstalling.
  • Reset device to factory settings – For stubborn error 35 issues, reset your device to factory defaults. This wipes any corrupted data and starts fresh. You’ll have to re-enter WiFi passwords, sign-in to apps again, and adjust settings.
  • Check region settings – Ensure the Amazon account attached to Prime Video matches the video region you’re trying to watch. EU accounts won’t work in the U.S. region, for example.

With some combination of these steps, error 35 should be resolved on any streaming device. But what if you only see the issue on mobile devices?

Fix Error Code 35 on Mobile Devices

When using the Prime Video app on your iPhone, Android, iPad, or other mobile device, here are some troubleshooting tips:

  • Force close and restart the app – Close the Prime Video app completely and relaunch it. This will clear any app freezing or crashing issues on mobile.
  • Update iOS/Android OS – Having an outdated operating system can cause compatibility issues with apps. Install the latest iOS or Android OS update.
  • Update Prime Video mobile app – As mentioned earlier, make sure you have the most up-to-date version of the Prime Video mobile app. Update it if needed.
  • Reset network settings – On iPhone or iPad, reset network settings under General > Reset. On Android, reset WiFi, mobile data, and Bluetooth under Settings > System.
  • Delete and reinstall the app – Removing and re-downloading the Prime Video app often resolves mobile streaming issues. Just sign-in again after installing.
  • Restart your mobile device – Power down your phone or tablet completely and restart it. This cleans out system errors that may be interfering with streaming.

Following this mobile troubleshooting checklist should get Prime Video working properly again on your iPhone, Android, Fire tablet, or other device.

Fix Error Code 35 on Game Consoles

For streaming Prime Video through game consoles like Xbox, PlayStation, or Nintendo Switch, here are some things to try:

  • Check console network settings – Use the network settings to confirm your console has a stable high-speed internet connection. Wired ethernet is best, if possible.
  • Restart the console – Fully power down the console, unplug it for 60 seconds, then restart. This clears any software errors.
  • Update console OS – Install the latest system software update for your console. Keeping the OS up-to-date prevents compatibility issues.
  • Update Prime Video app – Check for any available updates to the Prime Video app in the Microsoft, Sony, or Nintendo store for your console.
  • Delete and reinstall Prime Video app – Removing and re-downloading the Prime Video app can clear up many error code issues.
  • Restore licenses on console – For PS4/PS5, restore licenses under Settings > Users and Accounts > Other. On Xbox, uninstall then reinstall your profile.

This covers all the likely fixes for error 35 across the major streaming platforms. Using the right troubleshooting steps for your device should resolve the issue in most cases. But what if error 35 keeps coming back?

Tips to Prevent Prime Video Error Code 35 in the Future

If you’ve gotten error 35 resolved but find it reappearing frequently, here are some prevention tips:

  • Check your network equipment – Very old or malfunctioning modems and routers can affect streaming reliability. Consider an upgrade if your equipment is 5+ years old.
  • Improve home WiFi signal – Dead zones or slow areas in your WiFi coverage can impede streaming. Adjust router placement, add WiFi extenders, or upgrade your wireless.
  • Use wired connections when possible – For devices that allow it, use a wired ethernet connection instead of WiFi for the most stable streaming experience.
  • Close excess apps and browser tabs – Leave only Prime Video running during playback. Multitasking and background processes can use bandwidth and resources needed for streaming.
  • Check Amazon service status regularly – Keep an eye on the Amazon Service Health Dashboard and @AmazonHelp twitter to see if any Prime Video issues are occurring.
  • Keep apps updated – Set apps to auto-update when possible and check for updates regularly. Keeping apps at their latest version prevents bugs and compatibility issues.

Following these tips should minimize future occurrences of error 35. But if problems persist even after all device troubleshooting, you may need to contact Amazon Prime Video support for further assistance.

Key Takeaways on Resolving Prime Video Error Code 35

Getting error code 35 when trying to stream content on Amazon Prime Video can be frustrating. But in most cases, it can be fixed with some simple troubleshooting:

  • Error 35 is typically caused by network, app, device, or server issues interfering with streaming.
  • Solutions vary depending on what device you’re using – smart TV, mobile, console, etc. Follow the appropriate troubleshooting steps.
  • Updating apps, restarting devices, reinstalling apps, and refreshing network connections are common fixes.
  • If error 35 keeps recurring, improving your network equipment and connections can help prevent it in the future.
  • Extreme cases may require contacting Amazon customer support for additional help.

With the right troubleshooting approach for your device, error code 35 can be defeated and you can get back to streaming your favorite shows.

Frequently Asked Questions 

  1. Why does Prime Video error code 35 happen?
    Error code 35 is most often caused by network connectivity problems, an outdated app, device incompatibility, or temporary server issues on Amazon’s end. These disrupt communication between Prime Video servers and your streaming device.

  2. How can I fix Prime Video error 35 on my iPhone?
    On iPhone, force close and restart the Prime Video app, update your iOS software, check for Prime Video app updates, reset network settings under General > Reset, and restart your iPhone. Reinstalling the app can also help.

  3. What should I do if I keep getting Prime Video error code 35 on my smart TV?
    For recurring error 35 on a smart TV, try updating your TV software and the Prime Video app, restart your TV and modem/router, check network connections, and delete and reinstall the Prime Video app. If issues persist, factory reset the TV as a last resort.

  4. Why does Prime Video error code 35 happen on my computer?
    On computers, error 35 is often caused by network problems, an outdated web browser, corrupt browser cache, VPN/proxy usage, or temporary issues on Amazon’s servers. Refreshing the page, clearing your browser cache, trying a different browser, and checking Amazon server status can help fix it.

  5. How do I troubleshoot Prime Video error code 35 on my Roku?
    For error 35 on a Roku, restart your Roku, check network connections, update the Prime Video channel, unlink and relink your Amazon account, and factory reset the Roku if still needed. Also restart your modem/router.

  6. What should I do when I get Prime Video error code 35 on my iPad?
    Solutions for error 35 on an iPad include closing other apps, updating iPadOS, updating the Prime Video app, resetting network settings, removing and reinstalling the Prime Video app, and restarting your iPad to clear any software errors.

  7. Why does Prime Video error code 35 happen on my PS4?
    On PlayStation consoles, error 35 can occur from network issues, outdated software, or data corruption. Try restarting your PS4, updating system software and the Prime Video app, and deleting/reinstalling Prime Video. Also restore licenses on your PS4 under Settings if needed.

  8. How can I prevent getting Prime Video error code 35 over and over?
    To prevent recurring error 35 issues, upgrade your network equipment, use wired connections when possible, close extra apps while streaming, keep your apps updated, and check Amazon’s server status page. This minimizes potential conflicts.

  9. Will uninstalling and reinstalling the app fix Prime Video error code 35?
    Yes, deleting and reinstalling the Prime Video app will often resolve error 35. This clears any corrupted app data or software errors. Just be sure to sign back into Prime Video after reinstalling.

  10. Who should I contact for help if I keep seeing Prime Video error code 35?
    If error code 35 persists after extensive troubleshooting, contact Amazon Prime Video customer support. They can investigate issues on Amazon’s end and provide specialized support tailored to your specific situation.


Error code 35 disruptions are never fun when trying to access Amazon Prime Video. However, as we’ve discussed here, a few simple troubleshooting tips usually get streaming working again quickly.

The key is isolating whether the issue stems from your network, device, the Prime Video app itself, or problems on Amazon’s servers. Follow the step-by-step solutions outlined for your particular device situation.

Updating software, restarting devices, reinstalling apps, and refreshing network connections cover many common causes of error 35. Persistent problems may require seeking additional support from Amazon’s customer service team.

With the right fix, error code 35 can be defeated and you can get back to enjoying the latest movies, shows, and exclusives on Prime Video without annoying interruptions.

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