How To Fix Peacock Error Code pas_41004?

Peacock TV is NBCUniversal’s streaming service that offers thousands of hours of content, including exclusive Peacock originals, NBC shows, movies, sports and more. It’s available as a free or paid subscription. However, users sometimes encounter error codes like pas_41004 when trying to watch Peacock. If you see this error, don’t worry – here are some tips on how to fix Peacock error code pas_41004.

How To Fix Peacock Error Code pas_41004?

What Does Peacock Error Code pas_41004 Mean?

The pas_41004 error typically indicates there is an issue connecting to Peacock’s streaming servers. This could occur due to problems with your internet connection, issues with the Peacock app, or server problems on Peacock’s end. Some common causes include:

  • Poor internet connection or network issues like unstable Wi-Fi. Peacock requires a minimum download speed of 3 Mbps for HD streaming.
  • Outdated app or need to reinstall/update the Peacock app on your device.
  • VPN or proxy blocking access to Peacock servers. Peacock has geo-restrictions in some locations.
  • Temporary server outage or maintenance on Peacock’s platforms.
  • Firewall, DNS, or other network configurations blocking access.

So in most cases, pas_41004 arises from connectivity problems between your device, network, and Peacock’s streaming servers. The good news is there are steps you can try to resolve it.

Troubleshooting Steps to Fix Peacock Error Code pas_41004

Here are some recommended troubleshooting steps to fix the Peacock error pas_41004:

Check Your Internet Connection

The first step is verifying your internet connection is strong and stable enough for streaming. Ideally, use an ethernet connection or connect your device to your router’s 5Ghz Wi-Fi band if available. Test your internet speeds at If your download speed is under 3 Mbps, this likely needs to be improved before Peacock will stream properly. Contact your ISP if needed.

Restart Your Modem and Router

If your internet connection seems fine, try restarting your modem and router to refresh the connection. Unplug them for 30 seconds, then plug back in and let them fully reboot before retrying Peacock. This can clear up any temporary network problems.

Reboot Your Device

Sometimes restarting the device itself (smart TV, mobile device, etc) can help clear up app issues, network connections, and other software glitches causing problems. Reboot your device and try Peacock again.

Update the Peacock App

Make sure you have the latest version of the Peacock app installed. On mobile devices, check your app store for available updates. On smart TVs, check for system software updates for your TV. Updated apps help fix bugs, improve performance, and resolve issues reaching servers.

Reinstall the Peacock App

If updating doesn’t help, uninstall and reinstall the Peacock app. This gives you a clean slate eliminating any corrupted files or cached app data that could be causing problems. Sign back into Peacock after reinstalling.

Clear Cache and Data

In the app’s settings menu, try clearing the cache and app data. This erases temporary files and resets the app. After clearing, force close Peacock and restart.

Check VPN/Proxy Settings

Peacock applies geo-restrictions, so if you’re using a VPN or proxy, this could block access to Peacock’s servers and trigger pas_41004 errors. Try disabling the VPN to see if that allows Peacock to work normally. Certain VPN servers may allow access.

Check Firewall and Network Settings

Your network or security software may be blocking Peacock’s connections. Check that necessary ports and addresses are allowed in firewall, DNS, and other network settings. You may need to create exceptions for the Peacock app/domain.

Use Peacock Website

As a workaround, attempt to stream Peacock content through their website on This can determine if the issue is with the app or network.

Contact Peacock Support

If the above steps don’t resolve the issue, contact Peacock support. They can further troubleshoot or determine if there are any known service issues. Live chat and support contact options are available on their website.

Key Takeaways and Suggestions

  • Check your internet speed and connection stability first. Peacock requires a minimum 3 Mbps download speed for smooth HD streaming.
  • Restarting network devices and rebooting your streaming device can quickly fix temporary connectivity problems.
  • Ensure you have the latest Peacock app, and reinstall it if issues persist after updating.
  • Clearing the app cache/data resets the app and troubleshoots corrupt files.
  • VPNs, proxies, firewalls, DNS, and other network settings can block Peacock – check and adjust configurations.
  • Contact Peacock support if you’ve tried the above steps without success. They can further assist with troubleshooting or account issues.


In summary, Peacock error code pas_41004 indicates a problem connecting to Peacock’s streaming servers, typically due to network connectivity issues or app difficulties. There are a number of troubleshooting steps you can take, such as checking your internet speed, rebooting devices, updating and reinstalling the app, clearing cache/data, adjusting VPN and network settings, and contacting Peacock support if needed. With consistent testing and troubleshooting, the pas_41004 error can usually be resolved quickly, allowing you to get back to streaming NBCUniversal content on Peacock.

Frequently Asked Questions 

1. Why do I keep getting Peacock error code pas_41004?
The most common causes of persistent pas_41004 errors are poor internet connection, VPN blocking access, outdated app needing update/reinstall, or device needs reboot. Consistently troubleshoot network speed and stability, app issues, VPN settings and device restarts.

2. How can I speed up my internet connection for Peacock streaming?
Use ethernet cable instead of Wi-Fi, upgrade your internet plan if under 3 Mbps, or optimize router placement and Wi-Fi bands. Contact your ISP about connection issues. Faster, more reliable internet improves Peacock streaming.

3. Does using a VPN cause Peacock error pas_41004?
Yes, VPNs frequently trigger pas_41004 because Peacock restricts streaming access in certain regions. Try disabling your VPN and connecting directly. Some VPN servers may work – you’ll have to test different locations.

4. Why does my Peacock app need to be updated or reinstalled?
App updates fix bugs, improve performance, and resolve issues connecting to streaming servers. An outdated, malfunctioning app can cause pas_41004 errors. Keep the app updated or reinstall for a fresh slate.

5. How do I contact Peacock for more help with pas_41004?
You can contact Peacock support through live chat or request a call from the help section of Their support team can further troubleshoot account and streaming issues if you’re still seeing pas_41004.

6. What can I do if my ISP has slow internet speeds in my area?
If your ISP cannot provide sufficient broadband speeds, you may need to switch providers or look into satellite internet if available in your region. Faster business connections are another option if home internet is too slow.

7. Does resetting my modem and router help resolve pas_41004 errors?
Yes, restarting your network devices renews the connections and clears up any temporary issues that may be interrupting the streaming signal and causing pas_41004.

8. How do I clear the cache and app data in the Peacock app?
In your mobile or smart TV device settings, find the Peacock app. Go to Storage or App Data and clear Cache and Data. This resets the app and deletes corrupted files.

9. What ports need to be open for Peacock streaming?
Peacock requires outbound ports 80, 443, and 123 for their streaming domains. Check your network firewall, security software and router settings allow outbound access on these ports.

10. My Peacock streams well on my phone but not on my smart TV – why?
Mobile apps connect through cell towers while TVs rely on home Wi-Fi. Check your Wi-Fi signal strength near the TV, or connect TV with ethernet cable for fastest, most reliable streaming.

11. Does Peacock error pas_41004 affect all devices on my network?
No, the issue is typically isolated to the device displaying the error. Check other devices to help determine if it’s a network-wide issue or problem with that specific app/device.

12. Will uninstalling and reinstalling the Peacock app delete my account and settings?
No, your account and settings are stored on Peacock’s servers. Reinstalling just clears the app data itself. You can sign in again after installing without losing anything.

13. Does Peacock error pas_41004 mean my account is suspended?
No, pas_41004 is not related to account suspensions or billing issues. It is a streaming connection error. Check your account status separately if needed.

14. Is there a way to troubleshoot Peacock issues before contacting support?
Yes, follow all the steps above – checking connection, rebooting, updating app, reinstalling, clearing app cache/data, whitelisting domains and adjusting VPN and firewall settings. This can avoid contacting support.

15. What info should I have ready when contacting Peacock support about pas_41004?
Have your account email, internet speeds, app version, device details, and troubleshooting steps you’ve tried available. This helps them quickly diagnose the issue.

16. Does Peacock error pas_41004 mean my device is incompatible?
No, it is generally a connectivity issue, not a device incompatibility. Peacock works across thousands of supported devices so incompatible hardware is rarely the issue.

17. Can weak router signal cause Peacock error pas_41004?
Yes, unstable Wi-Fi signal strength can interrupt the streaming connection. Move router closer, use 5Ghz band, or connect device via ethernet cable to router.

18. Will rebooting my smartphone fix Peacock app issues and error pas_41004?
Yes, restarting your smartphone can clear up any software/memory issues causing malfunctions in the Peacock app and resolve pas_41004 errors.

19. Does Peacock error pas_41004 affect on-demand and live content differently?
No, pas_41004 can affect both on-demand and live streaming. It indicates a server connection issue, not a problem specific to certain content types.

20. Is Peacock error pas_41004 always fixable or could it be a permanent issue?
In most cases it is fixable by troubleshooting your network, device and app. But in rare cases of account restrictions or permanent ISP issues, the problems may persist without resolution.

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