Pandora error code 99001 typically appears when there is an issue connecting to Pandora’s streaming music servers. This error can prevent you from listening to stations on Pandora and be frustrating to troubleshoot. Fortunately, there are several steps you can take to fix Pandora error code 99001.
What Causes Pandora Error Code 99001
Error code 99001 on Pandora is often caused by one of the following issues:
- Poor internet connection or losing connectivity during streaming
- Outdated app or need to restart/reinstall Pandora app
- Using VPN or proxy connections that Pandora blocks
- Exceeding listener hour limits for free Pandora accounts
- Pandora server outages or temporary technical problems
Before trying to fix error 99001, it’s a good idea to determine what might be causing the problem.
Checking Your Internet Connection
The most common reason for Pandora error 99001 is an unstable internet connection. Streaming audio uses more bandwidth compared to simple web browsing.
To rule out internet connectivity issues:
- Check if other apps and sites that use internet are also not working
- Try switching wifi networks or use mobile data if on wifi
- Test your internet speed to ensure minimum of 1.5 Mbps download
If internet is working fine, move on to next troubleshooting tips.
Updating Pandora App
An outdated version of the Pandora app can also trigger error 99001 messages. Pandora regularly releases app updates and bug fixes.
To rule out app issues:
- Go to app/play store and install any available Pandora updates
- Check that app version is latest released version for your device
- Try deleting and reinstalling the Pandora app if unable to update
Keep app updated to avoid compatibility issues with Pandora’s services.
Using VPNs and Proxies
Due to music licensing restrictions, Pandora actively blocks access via VPNs, proxies and some private networks. This can result in error 99001 if listening through these connections.
Check if you have any VPN extensions enabled in your internet browser that could be blocking access. Also disable any active VPN apps or proxy settings configured on your device.
Pandora only allows streaming via direct internet connections in approved countries. Using workarounds will cause issues.
Listener Limits on Free Accounts
For non-paying listeners, Pandora imposes a monthly cap of 40 hours per station. If you exclusively listen to a single station, you may exceed this limit resulting in error 99001.
Consider upgrading to Pandora Plus/Premium that offers unlimited listening without caps. Or try diversifying the stations you listen to if unable to upgrade.
Pandora Server Outages
In rare cases, Pandora’s streaming servers go down for maintenance or due to technical problems. The service status page can confirm if they are having an outage.
Check Pandora’s system status page to see if there are any known issues. If services are disrupted, you will have to wait until servers are back online.
Fixing Pandora Error Code 99001
Once you’ve diagnosed the potential source of the problem, try these troubleshooting steps to fix error code 99001:
1. Restart Your Device
If you’ve ruled out internet connectivity issues, try restarting your phone, computer or streaming device. Restarting will clear any cached data and reset all connections which could resolve error 99001.
- For phones/tablets, power down completely and restart device
- For computers, reboot operating system to restart machine
- For streaming players, unplug power cable and reconnect to restart
Allow device to fully load upon restarting before trying Pandora.
2. Force Stop Pandora App
Sometimes the Pandora app may get stuck needing a force reset.
On Android devices:
- Go to Settings > Apps
- Swipe to the “All” apps tab
- Find and select the Pandora app
- Choose “Force Stop” to force close the app
- Double press the Home button to open app switcher
- Locate the Pandora app preview and swipe up to close
- Tap app icon to relaunch Pandora
Forcing closure flush background processes and restart app.
3. Log Out and Back In
If you have a registered Pandora account, try logging out and back in. This clears any cached account credentials or stuck sessions.
On the Pandora app:
- Visit the Settings section
- Choose “Log Out” to sign out of your account
- Input credentials and sign in again
Make sure to use the correct email/password when logging back in.
4. Delete and Reinstall Pandora
Reinstalling the Pandora app forces data and settings to reset which could fix error 99001 problems.
- Press and hold the Pandora icon until icons shake
- Tap the X icon to delete the Pandora app
- Open the Apple App Store
- Search for “Pandora” and select the Pandora app
- Tap “Get” to install Pandora again
On Android devices:
- Open the Google Play Store app
- Tap the hamburger menu and choose “My Apps & Games”
- Under “Installed” filter, find and choose Pandora
- Tap “Uninstall” to remove the app
- Search for “Pandora” and reinstall app
Sign back into Pandora after reinstalling with your account.
5. Clear Pandora App Cache/Data
Removing cached data forces Pandora to rebuild required files which may resolve error 99001.
- Go to Settings > General > iPhone/iPad Storage
- Select Pandora from the list of apps
- Tap “Offload App” to clear all cache/data
On Android devices:
- Go to Settings > Apps
- Swipe to “All” apps and select Pandora
- Choose “Storage” then tap “Clear Cache”
- Return to previous screen and tap “Clear Data”
Reopen Pandora app after clearing data and cache.
6. Contact Pandora Customer Support
If you continue seeing error 99001 after trying all troubleshooting steps, you will need to contact Pandora for further assistance.
You can reach out to Pandora Listener Care via:
- Online submission form: Pandora Customer Care
- Email: [email protected]
- Phone: (866) 947-7448
When contacting support, provide full details of the issue and troubleshooting steps attempted. Support agents can further investigate and resolve persistent error 99001 problems.
Key Takeaways to Fix Pandora Error 99001
- Check for internet connectivity issues before troubleshooting
- Keep Pandora app updated to avoid version incompatibility
- Disable any VPNs/Proxies that could block streaming access
- Upgrade from free listening if exceeding 40 hour monthly limits
- Restart devices and force stop Pandora to reset stuck processes
- Reinstalling Pandora forces a fresh data refresh
- Contact Pandora Listener Care if error persists after troubleshooting
Knowing these solutions will help you get Pandora back up and running quickly when error code 99001 strikes.
Error 99001 can stop you from listening to Pandora stations with no clear solution. But in most cases this error can be easily fixed by troubleshooting connectivity issues, updating the Pandora app, and resetting cached data/processes. Persistent issues may require contacting customer support for investigation.
Hopefully by taking the right corrective steps, Pandora fans can get back to enjoying seamless music streaming.
Frequently Asked Questions
- Why does Pandora keep showing error code 99001?
Most commonly error 99001 is caused by poor internet connectivity, using VPNs that block streaming access, exceeding listener limits or an outdated version of the Pandora app.
- How can I fix Pandora error 99001 on iPhone?
On iPhones, make sure you are updated to the latest iOS version. Also update or reinstall the Pandora app if available. Clearing the Pandora app cache and data can also help resolve error 99001 issues.
- What is the Pandora error code 99001 Android fix?
For Android devices, first check your wifi or mobile data is working properly. Also try updating the Pandora app, clearing cache/data, uninstalling and reinstalling Pandora, and restarting your Android device to fix error code 99001.
- Why is Pandora not working even after I reinstalled the app?
If Pandora still doesn’t work after reinstalling, try clearing all app data/cache from device Settings. Make sure you don’t have any VPNs or ad-blockers enabled that could interfere with streaming.
- What does Pandora error code 99001 mean?
The 99001 error code signifies there is a connection issue between the Pandora app on your device and Pandora’s streaming servers preventing access to music stations.
- Can I fix Pandora error 99001 without wifi?
Pandora requires an internet connection to be able to stream music. You would need to switch to a valid wifi or mobile data connection that is stable in order to resolve error code 99001.
- What is the best way to contact Pandora about error 99001?
The best way is to directly contact the Pandora customer support team via their online submission form at help.pandora.com. This allows you to provide details and open a ticket for investigating issues with error code 99001.
- Why does my Pandora keep cutting out?
If your Pandora keeps pausing and cutting out during streaming, it likely indicates you have an unstable internet connection. Check your wifi signals levels or switch to mobile data to see if connectivity improves.
- How do I troubleshoot Pandora error 99001?
To troubleshoot error 99001, restart your device, check for app updates, disable any VPN services, reinstall the Pandora app, clear Pandora app cache/data, and confirm internet connectivity still works through other apps.
- Why does Pandora stop playing after a few songs?
If Pandora stops after a couple of tracks, you may have exceeded the monthly listening caps placed on free accounts. Upgrade to a paid Pandora plan for unlimited listening without interruptions.
- How do I restart my Pandora app?
To restart the Pandora app, first force stop it from device Settings or via the app switcher. Then launch Pandora again from your homescreen icon. Alternatively, reboot your device which will fully restart all apps including Pandora.
- Can poor signal cause Pandora to stop playing?
Yes, a weak mobile data or Wi-Fi signal can trigger buffering issues and interruptions when streaming music from Pandora. Move closer to Wi-Fi router or switch to mobile data if signal levels are low.
- Why does my Pandora app keep freezing?
App freezing issues are typically caused by outdated software needing an update or connectivity problems. Update Pandora to latest version and make sure you have a fast, stable internet connection when streaming.
- How can I speed up my Pandora?
Reduce Pandora buffering by switching from mobile to Wi-Fi or ethernet for faster speeds. Also adjust Pandora streaming quality in Settings to lower bandwidth usage on slower connections. Close background apps consuming internet bandwidth.
- What is Pandora system maintenance?
Pandora system maintenance refers to scheduled downtimes implemented by Pandora engineers to maintain and upgrade backend infrastructure, services and servers to improve the platform. This can rarely cause streaming outages.
- Does Pandora have server issues?
Like all music streaming platforms, Pandora occasionally experiences server issues causing temporary outages. Check their System Status page at status.pandora.com to see if any ongoing problems are causing connectivity issues.
- How long do Pandora outages last?
Pandora outages typically don’t last longer than a couple of hours. Extended outages are rare. Follow their system status page for updates if experiencing prolonged connectivity problems.
- Why does my Pandora keep pausing?
If Pandora keeps stopping and not resuming, it likely indicates you have an unstable internet connection unable to support streaming. Check your Wi-Fi or mobile data connectivity in other apps and switch connections if needed.
- How do I refresh my Pandora?
To refresh Pandora, force close the app and clear cached data/storage from device Settings. Reopen Pandora to reload data. Alternatively uninstall and reinstall the app which forces a hard refresh.
- How do I know if Pandora is down?
If Pandora isn’t working, first check their System Status page at status.pandora.com for notifications on any ongoing outages or service disruptions preventing access. This will confirm if global Pandora connectivity is impacted.