The Nintendo Switch error code 2137-8006 indicates that the Nintendo eShop is unable to process a credit card or other payment method when attempting to make a purchase. This error can occur for several reasons, but thankfully, there are steps you can take to resolve the issue.
Troubleshooting Steps for Error Code 2137-8006
Here are some troubleshooting steps to try when you encounter error code 2137-8006 on your Nintendo Switch:
Check Your Internet Connection
The first thing to check is that you have a stable internet connection. The Nintendo eShop requires an internet connection to process purchases, so make sure your Switch is connected to a working WiFi or wired network. If you are using a wireless connection, move closer to the router or access point to improve the signal strength.
You can test your connection by going to System Settings > Internet on your Switch. Run a connection test to confirm you can connect to Nintendo’s servers. If the test fails, your internet connection is the likely culprit.
Restart Your Switch
If you have internet connectivity, try restarting your Nintendo Switch by powering it off completely, waiting 30 seconds, then turning it back on. This simple reboot can clear out temporary glitches that may be causing the error.
After restarting, try accessing the eShop again and make another purchase attempt. The error may be resolved after a quick restart.
Check Region Settings
The Nintendo eShop has region-specific stores for different parts of the world. If your Nintendo Account region does not match your physical location, it can sometimes cause issues with purchases.
Go to System Settings > System > Region on your Switch. Make sure the Region setting matches the physical region you are located in. If it does not, you may need to change your Nintendo Account region to match.
Remove and Re-add Payment Method
If your payment method is having trouble being recognized, remove it from your account and add it again. This will force the eShop to re-validate the card or payment details.
On your Switch, open the eShop, go to your profile icon > Settings/Other > Payment Information. Choose your existing payment method and select Delete. Then add the card or payment details again as a new method. Retry the failed purchase.
Check Payment Method Details
Carefully verify all the details entered for your payment method – card number, expiration date, CVV code, billing address, etc. An incorrect detail can cause transactions to be declined. Double check that all information is entered correctly.
Also call your credit card company or payment provider to ensure your payment method is active and has available funds. There may be a hold or limitation on purchases from the account side that is blocking the eShop transaction.
Try a Different Payment Method
If you have multiple payment methods saved in your eShop account, try making a purchase with a different card or payment option than what failed originally.
This will determine if the issue lies with a specific card or account, or if it is a more general eShop error. If the new payment method works, the original option you tried likely has an issue.
Clear eShop Cache
An outdated or corrupt cache can sometimes interfere with eShop purchases. Clearing this temporary data forces a refresh and may resolve error 2137-8006.
On the Switch home screen, hold down the R and L shoulder buttons and press the X button to clear the cache. Then launch the eShop again and retry the transaction.
Contact Nintendo Support
If you still receive the 2137-8006 error after trying the above troubleshooting, you’ll need to contact Nintendo Support directly for further assistance. They can investigate issues specifically with your account or transaction that may be causing problems.
You can reach Nintendo Support by phone, start a live chat on their website, or request support via email. Be ready to provide details on the error, your Switch system, Nintendo Account, and any steps taken. The more info provided, the better they can identify and resolve the issue.
With some dedicated troubleshooting, you should be able to get past the 2137-8006 error and complete purchases on the Nintendo eShop again. Don’t hesitate to involve Nintendo Support if needed – they have additional tools to diagnose the specific cause in your situation. Stay persistent and you’ll be back to buying Switch games digitally in no time.
Key Takeaways on Fixing Error Code 2137-8006
- Error code 2137-8006 indicates an issue processing a payment on Nintendo eShop, often due to connection errors or payment method problems.
- First steps are checking your internet connectivity, restarting your Switch, and verifying region settings match your location.
- Also remove and re-add payment methods in case of corrupted data, and double check all card details entered are correct.
- Try alternate payment options in case the issue is isolated to one method. Clearing the eShop cache may also help resolve the error.
- If the error persists after troubleshooting, contact Nintendo Support for additional investigation and resolution.
Error code 2137-8006 can certainly be frustrating and prevent you from making purchases on the Nintendo eShop. However, with some dedicated troubleshooting and working through potential causes, the issue can typically be resolved and your Switch eShop restored to full working order. Just stay calm, take methodical steps to diagnose the problem, and don’t hesitate to involve Nintendo Support if needed. With the right approach, error 2137-8006 can be fixed and you can get back to enjoying the eShop and your Nintendo Switch again!
Frequently Asked Questions
- What should I check first if I get Error Code 2137-8006?
The first thing to check is your internet connection – make sure your Nintendo Switch is connected to a stable WiFi or wired network that can reach Nintendo’s servers. Run a connection test in System Settings to confirm.
- How can I tell if my payment method is the cause of Error 2137-8006?
Try registering a different payment method – if that new card or payment option works, then the issue likely lies with your original payment details entered. Always double check for accuracy and call your provider to ensure the payment method is active.
- What happens if I change regions on my Nintendo Switch?
Changing your Nintendo Switch’s region will change which Nintendo eShop store you access. This can affect payment methods, requiring a payment option from the same region. Your Nintendo Account and game licenses will carry over.
- If my Switch eShop won’t connect to the internet, how can I fix Error 2137-8006?
An internet connection is required for eShop transactions. If your Switch cannot connect, try moving closer to your wireless router, connect wired if possible, or troubleshoot your network connection until you can access Nintendo’s servers.
- How do I contact Nintendo Support for help with Error Code 2137-8006?
You can contact Nintendo Support by phone, start a live chat on their website, or email them for support. Have details on the error code, your Switch system, Nintendo Account, and troubleshooting steps you’ve tried ready to provide.
- What details should I double check on my payment method to fix Error 2137-8006?
Check that the card number, expiration date, CVV code, and billing address match your payment method details exactly. Also ensure your Nintendo Account region matches the card’s country of issue.
- Does Error Code 2137-8006 mean my account was hacked?
Not necessarily – this error is most often from payment issues or eShop connectivity. However, if your account shows unauthorized charges or suspicious activity, contact Nintendo immediately to investigate potential fraud.
- Can I still download free content from the eShop if I have Error 2137-8006?
Yes, Error Code 2137-8006 only affects purchasing paid content. You should still be able download and access any free game demos, applications, or updates without issue.
- What should I do if restarting my Switch, changing payment method, and clearing cache don’t fix the error?
If you still see Error 2137-8006 after trying all basic troubleshooting, reach out to Nintendo Support. They can further diagnose your specific issue and account and rectify any lingering problems not resolved by standard steps.
- What causes Error Code 2137-8006 on Nintendo Switch?
This error most commonly occurs due to an interrupted internet connection, incorrect region settings, expired/declined payment method, or issues with the Nintendo eShop servers.