How To Fix Netflix Error Code nw-6-500?

Many Netflix users encounter the error code nw-6-500 when trying to stream content on the platform. This error prevents users from watching Netflix and can be frustrating to deal with. The good news is that there are several troubleshooting steps you can take to resolve this error on your own without contacting Netflix customer support.

How To Fix Netflix Error Code nw-6-500?

In this comprehensive guide, we will walk you through the top solutions to fix the Netflix nw-6-500 error code. We will cover common issues that cause this error and provide actionable tips to get Netflix working again on your device. Read on to learn how to troubleshoot and resolve the nw-6-500 failure.

What Causes the Netflix Error nw-6-500?

The nw-6-500 error code on Netflix typically occurs due to one of the following reasons:

  • Internet Connectivity Issues – Slow/unstable internet connectivity can prevent Netflix from streaming content smoothly. Connection issues like weak WiFi signals, faulty routers, or problems with your ISP often trigger this error.
  • Outdated App – An outdated version of the Netflix app may not be compatible with Netflix servers, leading to nw-6-500 errors. Make sure your app is updated to the latest version.
  • Cookies/Cache Problems – Outdated cookies or a full cache can interfere with Netflix functioning. Clearing your cookies and cache is an easy fix.
  • Device Compatibility Problems – In rare cases, your device may have compatibility issues with Netflix’s servers resulting in playback failures and nw-6-500 errors.
  • DNS Server Issues – Netflix relies on DNS servers to route your content requests. DNS mismatches or failures can cause this error.
  • Temporary Netflix Server Outage – High traffic or a server outage at Netflix’s end can also lead to the nw-6-500 error, though this is rare.

Now that you know what causes the error, let’s look at the step-by-step solutions to fix it.

10 Ways To Fix Netflix Error nw-6-500

Follow these top troubleshooting tips to resolve the nw-6-500 error and get back to streaming on Netflix:

1. Check Your Internet Connection

The first step is to check your internet connection. Open a browser on the device you’re streaming Netflix on and try to load any website. If web pages load slowly or time out, you have a connectivity issue.

Problems like weak router signals, WiFi dead zones, and issues with your ISP can interfere with Netflix streaming. To confirm, connect another device to the same network and see if Netflix works on it.

If the internet is working fine, move on to other solutions below. If you have connectivity problems, here are some tips:

  • Reboot your modem and router to refresh the connection
  • Restart your device
  • Check if other devices face the same issue
  • Contact your ISP if network issues persist

A stable high-speed internet connection is required for smooth Netflix streaming. Getting online connectivity issues resolved goes a long way in fixing error nw-6-500.

2. Update Your Netflix App

An outdated Netflix app can trigger nw-6-500 errors. Confirm you are running the latest version of the Netflix app on your device.

On mobile devices, open the App Store/Google Play Store and search for Netflix to check for any pending updates. On smart TVs and media players, check for system/firmware updates which include the latest Netflix app.

Install any available Netflix app updates. This will ensure maximum compatibility with Netflix servers. If you were already running the latest app version, move on to other fixes below.

3. Clear Your Cookies and Cache

Over time, your browser accumulates cookies, cache and other temporary internet files. Large amounts of cached data can mess with Netflix functionality.

Open your browser settings and clear cookies and cache. Next, close the browser entirely and relaunch it. Try playing Netflix content now. Clearing cookies/cache fixes many common Netflix errors like nw-6-500.

On mobile devices, you can also try deleting and reinstalling the Netflix app after clearing cache. On smart TVs, perform a factory reset to wipe cache.

4. Check DNS Server Settings

DNS servers act as phone books for the internet by translating Netflix server addresses. If your DNS servers are misconfigured, Netflix won’t be able to route your streaming requests, leading to nw-6-500 errors.

To rule out DNS issues, set your DNS servers manually:

On Windows, go to Control Panel > Network Settings > Change Adapter Settings. Select your active network connection, click Properties and set Google DNS or OpenDNS addresses.

On Mac, go to System Preferences > Network > Advanced > DNS and enter DNS server addresses.

On mobile and smart TVs, go to network settings and set DNS servers to Google or OpenDNS public addresses:

  • Google DNS: and
  • OpenDNS: and

Setting reliable public DNS resolvers like Google or OpenDNS bypasses any misconfigured DNS and fixes Netflix.

5. Restart Your Device

A simple device restart clears temporary glitches and often resolves common Netflix errors like nw-6-500.

Completely shut down the device you are watching Netflix on, wait for 1 minute and restart it. On media players, unplug power, wait briefly and reconnect. This flushes any corrupt data that may be affecting Netflix.

Once restarted, launch the Netflix app and try streaming content. A device reboot fixes Netflix playback issues in many cases.

6. Update Device Drivers and Firmware

Outdated device drivers and firmware can sometimes trigger Netflix nw-6-500 errors.

On Windows PCs, open Device Manager, double-click devices like Network Adapters, Audio drivers, Video cards etc. Select Update driver and let Windows install the latest driver versions.

On Mac, open System Preferences > Software Update to check for pending macOS and driver updates.

On smart TVs and media players, check your device manufacturer’s website for any firmware updates. Keeping device software up-to-date eliminates incompatibility issues.

7. Adjust Your VPN/Proxy Settings

If you use a VPN or proxy service to access Netflix, connectivity issues with the VPN server can cause nw-6-500 errors.

As a test, disable your VPN/proxy and connect directly to the internet. Try Netflix now to see if this fixes the problem. If Netflix works fine without VPN, your VPN/proxy is the issue.

Contact your VPN/proxy provider’s customer support for solutions. You may need to change servers or adjust VPN configurations. Using a reliable VPN optimized for streaming can prevent Netflix errors.

8. Reset Your Netflix Settings

Resetting all of Netflix’s settings to defaults clears up any corrupted app data that could be interfering with streaming.

On a web browser, open Netflix, click your profile icon and select Account. Scroll down and click Sign out of all devices. This resets Netflix browser settings.

On mobile devices, uninstall the Netflix app and reinstall it to reset app settings. On smart TVs, perform a factory reset from device settings.

Resetting Netflix forces the app to re-initialize with clean data and can fix many playback issues.

9. Contact Netflix Support

If none of the above steps work, get in touch with Netflix Customer Service online or by phone. Describe the nw-6-500 error you are getting. The support team can investigate issues at Netflix’s end and provide tailored troubleshooting suited to your setup.

10. Wait It Out

In rare cases, the nw-6-500 error may be due to temporary technical issues with Netflix servers. Major outages are quickly resolved.

Check the Netflix Service Status page or Downdetector to see if others are reporting problems. If it’s a larger outage, waiting it out as Netflix restores services is the only option. Services typically come back up within hours.


The Netflix error code nw-6-500 can prevent you from enjoying your favorite shows. But in most cases, it can be fixed with simple troubleshooting.

Start by checking your internet connectivity. Update the Netflix app, clear cached files, and check DNS settings. Restart devices, reset Netflix and ensure your software is up-to-date. Contact Netflix support if issues persist. With the right fixes, you can successfully get rid of the nw-6-500 error and resume streaming.

Key Takeaways:

  • The nw-6-500 error occurs due to internet problems, outdated apps, DNS issues, incompatible devices or temporary Netflix outages.
  • Troubleshoot your internet connection first and get connectivity issues resolved.
  • Keeping your Netflix app, browsers, DNS settings and device firmware updated is key.
  • Resetting Netflix settings, cookies and cache often resolves common streaming errors.
  • If issues persist despite troubleshooting, get help from Netflix customer support.


Q1: Why does Netflix give the nw-6-500 error?
This error most often occurs because of unstable internet connectivity, outdated Netflix apps, DNS issues, incompatible devices or temporary server outages at Netflix’s end.

Q2: How can I fix the Netflix error code nw-6-500?
Update your app and device software, restart your device, check internet connectivity, reset Netflix, clear cookies and cache, adjust VPN/DNS settings, and contact Netflix support for fixes tailored to your setup.

Q3: Does error nw-6-500 mean my Netflix account is suspended?
No, the nw-6-500 error has nothing to do with account suspensions. It is a technical playback error that prevents content streaming. Your Netflix account is likely still active.

Q4: I tried everything but Netflix nw-6-500 won’t go away. What should I do?
If you have tried all the standard fixes but the error persists, get in touch with Netflix Customer Service for specialized troubleshooting help. Describe your full setup and the fixes you have attempted.

Q5: Does the nw-6-500 error happen only on certain devices?
It can happen on any device like smart TVs, media streamers, gaming consoles, mobiles or PCs. But some older or incompatible devices are more prone to this playback error.

Q6: Is it safe to restart/reset my device if I get Netflix error nw-6-500?
Yes, safely restarting or resetting your device to factory settings is often recommended as part of troubleshooting this error. Just be sure to backup any data beforehand.

Q7: Will switching to a faster internet connection stop Netflix error nw-6-500?
In most cases, yes. Slow and unstable internet is a leading cause of this error. Upgrading to a faster, more reliable broadband connection can prevent many nw-6-500 failures.

Q8: Does using a VPN cause the Netflix nw-6-500 error?
VPNs can sometimes trigger this if they are not optimized for streaming. Try turning your VPN off. If Netflix works fine without it, contact your VPN provider for solutions to fix issues when connecting via the VPN.

Q9: How can I prevent the nw-6-500 error from happening again on Netflix?
Keep your devices, apps, browser, and firmware updated. Use a reliable high-speed internet connection. Clear cookies/cache periodically. Set reliable DNS servers like Google or OpenDNS. Many errors can be avoided with good streaming practices.

Q10: Why do I keep getting different Netflix errors like nw-2-5 or nw-8-7?
The specific error can vary but Netflix error codes in the nw range typically relate to problems with your internet connectivity. Follow the same troubleshooting steps outlined in this guide to identify and resolve the root cause.

Q11: Will the Netflix nw-6-500 error fix itself eventually?
The error won’t fix itself automatically in most cases. You need to proactively troubleshoot by checking solutions like app/DNS updates, cookie clearing, resetting devices etc. to resolve it.

Q12: Is Netflix down when I see the nw-6-500 error?
Not necessarily. This error is generally device or network-specific. But in some rare cases, it could indicate a larger Netflix server outage. Check the Netflix Service Status page to confirm if there are any known issues.

Q13: How long does it usually take to fix the Netflix nw-6-500 error?
It depends on the cause, but the error can typically be fixed in under an hour in most cases once you identify the source of the problem based on the troubleshooting tips provided.

Q14: I only get the nw-6-500 Netflix error on my smart TV. What should I do?
Try updating your TV’s firmware, factory reset your TV, check for DNS or VPN issues that may be specific to your TV setup. Also ensure your TV’s internet connection is working well. Contact Netflix if troubleshooting does not help.

Q15: What is an “ISP throttling” error on Netflix?
Some ISPs intentionally slow down connectivity speeds for streaming platforms. This ISP throttling hampers Netflix and can cause playback errors like nw-6-500. Contact your ISP if you suspect throttling.

Q16: How do I contact Netflix support by chat or phone?
You can start a live chat from To call Netflix support, Google “Netflix customer service number” for the phone number in your country. Explain the nw-6-500 issue and steps taken.

Q17: I got the nw-6-500 error while traveling abroad. Why did this happen?
When traveling, factors like using hotel WiFi, connecting to foreign cellular networks, or using VPNs to access Netflix from abroad can trigger this error if connectivity is unstable.

Q18: Does the Netflix nw-6-500 error happen on smart TVs like Samsung and LG TVs?
Yes, this error can occur on any device brand including smart TVs from Samsung, LG, Sony, Vizio, and other manufacturers. Follow the troubleshooting steps outlined to resolve it.

Q19: How can I prevent Netflix errors like nw-6-500 from happening when casting to my Chromecast?
Ensure your mobile device and Chromecast are on the same WiFi network with a strong connection. Restart your device and router if needed. Disconnect and reconnect Chromecast to refresh the casting connection.

Q20: Can weak WiFi signals cause the Netflix error nw-6-500?
Yes, weak WiFi connectivity is one of the most common triggers for this error. Try moving your device closer to the router, remove obstacles, or use an ethernet connection for faster/stable speeds required for streaming.


Dealing with Netflix error codes can be a hassle, but the nw-6-500 error code can be easily resolved with the right troubleshooting steps. Start with the basics like checking your internet connection, app and firmware updates. Reset your devices, update DNS settings, adjust VPN connections and clear temporary files. Contact Netflix support if you need additional assistance. With the fixes outlined in this guide, you’ll be back to streaming your favorite shows in no time.

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