How To Fix Google Pay (GPay) Server Error (Couldn’t Reach Servers)?

Google Pay, also known as GPay, is a digital wallet platform and online payment system. It allows users to make contactless payments, manage gift cards, pay bills, send money to friends, etc. However, sometimes users may encounter errors like “Couldn’t reach Google Pay servers” when trying to use the app. This comprehensive guide will help you troubleshoot and fix various GPay server errors.

How To Fix Google Pay (GPay) Server Error (Couldn’t Reach Servers)?

Why You Get “Couldn’t Reach Google Pay Servers” Error

There can be several reasons why you see the “Couldn’t reach Google Pay servers” error message:

Unstable Internet Connection

An unstable internet connection is one of the most common causes of this error. If you have a weak Wi-Fi or mobile data signal, it can prevent the GPay app from connecting to Google servers.

Outdated App Version

Using an outdated version of the GPay app can also lead to connectivity issues. Make sure you have the latest version installed from Google Play store.

Server Outage

Sometimes Google servers go down temporarily for maintenance. Trying again after some time may resolve the error.

Wrong Date and Time

Having incorrect date and time settings on your Android device can prevent establishing a connection with Google servers.

Restrictive Network

If you are on a restrictive network that blocks certain ports, it can block access to Google Pay servers and cause errors.

Device Compatibility Issues

Using rooted or jailbroken devices or running unsupported Android versions can lead to problems with Google Pay.

Payment Disputes

In rare cases, if you have raised disputes for certain payments, Google may temporarily restrict access to your GPay account.

So in most cases, the error occurs due to device-related issues rather than account-related problems. Follow the troubleshooting steps below to fix the problem.

Effective Ways To Fix “Couldn’t Reach Google Pay Servers” Error

Here are some proven methods to get rid of the “Couldn’t reach Google Pay servers” error:

1. Check Your Internet Connection

The first thing to check is your internet connection. Connect your phone to a stable Wi-Fi or cellular data network. Disable mobile data and try connecting only through Wi-Fi or vice versa.

Restart your router if you are on Wi-Fi. Also, check if the website loads properly on your phone’s browser. If the site fails to load, it indicates an issue with your internet connection.

2. Update The App

Go to Google Play store and check if there is a pending update available for your Google Pay app. Tap on Update to install the latest version.

Updating the app can fix bugs and quirks that may be causing connectivity problems.

3. Reboot Your Phone

Sometimes a simple phone reboot can help resolve temporary glitches that may be preventing the app from accessing Google servers.

Power off your Android phone and wait for at least 30 seconds before powering it back on. Then open the GPay app and try again.

4. Clear App Cache and Data

Over time, cache and app data buildup can cause problems with connectivity and loading. Go to phone Settings > Apps > Google Pay > Storage.

Tap on Clear Cache and Clear Data buttons. Restart your phone and launch GPay again.

5. Check Date and Time Settings

Make sure the date and time on your phone are correct. Inaccurate device date/time can lead to authentication errors.

Go to Settings > System > Date & time and set both to Automatic. If that doesn’t work, manually set the correct time zone and current date/time.

6. Uninstall Updates / Reinstall App

Go to Play Store > Google Pay. Tap on three dot menu icon and choose Uninstall updates. This will rollback the app to factory version. Try using it now.

If the error persists, uninstall the app altogether and reinstall it fresh from Play Store. Setup your account again and check.

7. Use VPN

Using a reliable VPN service can help bypass restrictive networks and access Google Pay servers easily. Connect to a VPN server located near your geographical area and then try the payment.

8. Factory Reset Your Phone

If nothing else works, backup your data and do a factory reset of your Android device. This will wipe out any software issues causing problems with Google Pay connectivity.

Set up your device again post reset and install the latest version of GPay app from scratch. Restore your data and try using the payment platform again.

Tips to Avoid Google Pay Errors in Future

Follow these tips to prevent running into “Couldn’t reach Google Pay servers” and other errors when using Google Pay:

  • Ensure your phone has a stable internet connection when making payments.
  • Keep the GPay app updated to the latest version.
  • Avoid using rooted or jailbroken devices.
  • Maintain correct date and time on your phone.
  • Clear app cache/data periodically.
  • Don’t use restrictive networks that may block access.
  • Setup a VPN for uninterrupted connectivity.
  • Contact Google Pay customer care if issues persist.

We hope these troubleshooting steps help you resolve the “Couldn’t reach Google Pay servers” error and use the digital wallet without interruptions. Let us know if you have any other tips to fix Google Pay problems.

Frequently Asked Questions

Q1. Why do I get “Device not supported” error on Google Pay?
This error appears if your Android phone model or OS version is not compatible with Google Pay. It supports Android Lollipop 5.0 and above. Update your OS or use a supported device.

Q2. How can I fix Google Pay authentication failed errors?
Check internet connection, reboot your phone, clear cache/data of GPay app, and check for app updates. Also ensure accurate date/time on your device.

Q3. Why is my payment failing with network error on Google Pay?
Weak internet connectivity or restrictive networks can lead to network errors. Connect to a stable Wi-Fi or VPN and try again.

Q4. I get service unavailable error on Google Pay. What should I do?
This points to a temporary issue with Google servers. Try after some time. Also check for app updates.

Q5. Why am I getting Google Pay transaction declined error?
Insufficient account balance, expired cards, payment disputes can lead to declined transactions. Contact bank or check card status.

Q6. How to fix Google Pay setup failure error?
Update GPay app, reconnect internet, clear cache and data, restart your phone and try setup again.

Q7. What to do when Google Pay app keeps crashing?
Update the GPay app, restart your phone, uninstall and reinstall the app to fix crashing issues.

Q8. How can I contact Google Pay customer support?
You can contact Google Pay customer service by email at [email protected] or find support options at

Q9. Why does Google Pay show couldn’t verify info error?
Incorrect card details entered during setup or expired cards can lead to this error. Enter accurate card details or contact your bank.

Q10. How do I troubleshoot Google Pay PIN verification failed error?
Set up PIN again, reboot your device, ensure stable internet connection, clear app cache/data to fix failed PIN verification.

Q11. Why am I unable to add or remove cards on Google Pay?
Updating the app, clearing cache/data, removing account and adding it again may help fix issues with managing cards.

Q12. What should I do if my phone is not showing Google Pay app?
Check if your Android version supports GPay. Search for GPay manually on Play Store. If not found, sideload the APK after enabling Unknown Sources.

Q13. How can I delete a payment method from Google Pay?
Open GPay > Payment cards > Tap card > Tap three dots > Remove card to delete a saved payment method.

Q14. Why is my Google Pay app stuck on loading screen?
Close and reopen the app. Check for updates, clear cache/data, reinstall app if loading issues persist.

Q15. How do I change my Google Pay country setting?
Uninstall app updates > Clear data > Change device region to desired country > Reinstall GPay from Play Store.

Q16. What should I do when Google Pay keeps stopping?
Updating GPay app, restarting your phone, freeing up storage space, removing and adding account again may help fix constant crashing.

Q17. Can I use Google Pay without an internet connection?
No, an active internet connection is required for Google Pay to work since it needs to connect with Google servers.

Q18. How can I contact Google Pay support for account issues?
You can contact Google Pay support by email or find options like chat and support pages at

Q19. Why is my bank not listed on Google Pay?
Some banks may not have integrated with Google Pay. Check Google support pages to see list of supported banks in your country.

Q20. What can I do if my Google Pay transactions are not showing up?
First wait for up to 24 hours for transactions to show up. If issue persists, contact Google Pay support for help.


We hope this detailed guide helps you troubleshoot and resolve any Google Pay server errors you may encounter. Follow the step-by-step instructions to check your internet connectivity, update the app, reboot your device, clear app data, adjust date/time settings and more. This will ensure seamless usage of Google Pay for all your digital payments and money transfers. Let us know if you have any other questions!

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