How To Fix Google Pay (GPay) Error “oops something went wrong”?

Google Pay, also known as GPay, is a digital wallet platform and online payment system. It allows users to make contactless payments, in-app purchases, send and receive money from other GPay users, and more. However, users sometimes encounter errors like “oops something went wrong” which prevents them from making transactions.

How To Fix Google Pay (GPay) Error “oops something went wrong”?

This comprehensive guide will cover various solutions to fix the “oops something went wrong” error on GPay. We will explore reasons for the error, troubleshooting steps, clearing app data/cache, checking permissions, updating the app and device, using VPNs, and more. Follow the instructions carefully to resolve your GPay issues.

Reasons For The Error

Here are some common reasons why you may get the “oops something went wrong” error on GPay:

  • Outdated app: If GPay is not updated to the latest version, it may cause errors. Update it to fix bugs.
  • Network issues: Weak internet connection, using cellular data instead of WiFi, or connectivity problems can lead to errors.
  • Incorrect date/time: If device date and time are wrong, transactions may fail. Set correct date & time.
  • Unsupported device: GPay may not work properly on old Android versions. Use it on Android 5.0+ devices.
  • App crash: App crashes, freezes, or other glitches can cause the error. Restarting the app fixes temporary glitches.
  • Incorrect permissions: If GPay lacks necessary permissions like storage or location access, errors can occur.
  • Payment issues: Incorrect UPI PIN, account balance issues, bank server problems can also lead to failed transactions.
  • Banned account: Google may ban accounts engaged in policy violations leading to errors. Create a new account if banned.
  • Device issues: Problems like low storage space, outdated software, hardware defects, malware/viruses can cause GPay issues.

Fix 1: Update The App And Restart Your Phone

The first thing you should try is updating the GPay app to the latest version from Google Play Store. App updates fix bugs and issues in previous versions.

Open Play Store > Tap Menu > My Apps & Games > Check for GPay update and update if available.

Also, restart your Android device after updating. Rebooting clears app caches and temporary glitches. Power off the phone, wait for 30 seconds, and power it back on.

Open GPay after restarting the phone and check if the error persists. Updating and restarting should resolve app crashes, freezes, and similar software-related problems.

Fix 2: Clear GPay App Data And Cache

If updating the app did not help, try clearing GPay’s app data and cache next. This erases temporary files and resets the app back to default.

Follow these steps to clear GPay data:

  1. Go to Android Settings > Apps.
  2. Select Google Pay.
  3. Tap Storage > Clear Data > OK to confirm.

To clear cache:

  1. Go to Settings > Apps > Google Pay.
  2. Tap Storage > Clear Cache > OK.
  3. Restart your phone and check if the GPay error is gone.

Clearing app data erases your GPay account and cards. You’ll have to setup GPay from scratch after this.

Fix 3: Check GPay Permissions

GPay requires certain permissions to work properly. If key permissions like Storage or Location are disabled, it can trigger errors.

Enable all necessary permissions:

  1. Go to Settings > Apps > Google Pay > Permissions.
  2. Allow permissions like Location, Storage, Camera etc.
  3. Also enable ‘Allow from this source’ for browser if adding cards via Chrome.
  4. Restart GPay and try making a payment.

Fix 4: Check Date And Time Settings

Incorrect date and time settings on your Android can also lead to failed GPay transactions.

To prevent errors, check your device date & time:

  1. Go to Settings > System > Date & time.
  2. Turn on ‘Automatic date & time’ and ‘Automatic time zone’.
  3. If wrong date/time, manually set the correct details.
  4. Also set the right time zone for your region.
  5. Restart phone and open GPay to check if error persists.

Fix 5: Switch On Airplane Mode

Airplane mode disconnects internet and temporarily stops syncing. This can fix connectivity issues causing GPay problems.

To use airplane mode:

  1. Swipe down from the top and open Quick Settings.
  2. Tap the Airplane mode tile to enable it.
  3. Wait for 30 seconds. This will disconnect internet and stop syncing.
  4. Open GPay and try making a payment.
  5. If it works fine, disable airplane mode to get back online.

Fix 6: Try A Different Connection

Network issues like using mobile data instead of WiFi often blocks transactions on GPay.

If you face the error on cellular data, switch to a stable WiFi connection. Also move closer to the WiFi router or extender for better connectivity.

You can also try using Mobile Hotspot to connect another device, and make GPay payments from it.

Check if the payment goes through over different internet connections to identify network issues.

Fix 7: Update Your Phone Software

Outdated Android firmware can also bug the GPay app. Ensure your phone runs the latest software:

  1. Go to Settings > System > System update.
  2. Check for any available updates and install them.
  3. Restart phone after completing the system update.
  4. On Android 6.0+ devices, you can update GPay automatically from Play Store. Enable ‘Auto-update apps’ in Play Store settings.

Updating eliminates OS bugs, optimizes performance, and may resolve GPay problems caused by software.

Fix 8: Use A VPN

Using a VPN routes your internet traffic through a private server. This can stabilize connections and fix network issues for GPay.

To try VPN:

  1. Download and install a free VPN app from Play Store.
  2. Connect to a nearby VPN server with strong encryption.
  3. Make a payment via GPay over the VPN connection.
  4. If the transaction goes through, some network issue is likely causing the failed payments.

Disable the VPN after testing to get back on your regular internet connection.

Fix 9: Factory Reset Your Phone

If all else fails, backup your data and perform a factory reset. This will wipe your device and install a clean OS copy.

Factory reset steps:

  1. Backup contacts, photos etc. Reset erases all data.
  2. Go to Settings > System > Advanced > Reset options.
  3. Tap Erase all data (factory reset) > Reset.
  4. Set up your phone again after the reset process.
  5. Install GPay fresh and try adding your cards again.

Factory resetting removes any underlying software bugs or system issues causing GPay errors. But it should be your last resort.

Fix 10: Contact Google Pay Support

If the error persists after trying all troubleshooting steps, contact Google Pay support for further assistance.

You can reach their support team via:

  • Email: support.google.com/pay
  • Twitter: @GooglePay
  • Chat: support.google.com/pay/contact/chat_payapp
  • Phone: 1-800-926-4757

Google can perform diagnostics, check server status, review your account, and identify fixes for unresolved GPay issues.

Conclusion

The “oops something went wrong” error in GPay can occur due to many reasons like outdated apps, network problems, software bugs, payment failures, and account issues.

Follow the troubleshooting guide step-by-step to identify and resolve the problem:

  • Update GPay app and Android OS to latest versions
  • Clear app data and cache
  • Enable necessary permissions
  • Set correct date, time, time zone
  • Try airplane mode, different WiFi, VPN, factory reset
  • Contact Google Pay support if error continues

Rectifying software glitches, connectivity issues, and account problems should fix the annoying error and allow smooth GPay transactions.

FAQs

Q1. Why does GPay show ‘oops something went wrong’?
This error occurs due to problems like outdated app, network issues, software bugs, payment failures, permissions, and account issues.

Q2. How can I update Google Pay app?
Open Play Store > Menu > My Apps & Games > Check for GPay update > Update. Also enable ‘Auto-update’ in Play Store.

Q3. What permissions does GPay require?
It needs permissions like Camera, Microphone, Contacts, Location, Storage. Enable them in Settings.

Q4. How do I clear cache and data for GPay?
Go to Settings > Apps > Google Pay > Storage > Clear Data and Clear Cache.

Q5. Will I lose GPay account if I clear data?
Yes, clearing app data will erase your saved GPay profile and cards. You’ll have to add them again.

Q6. How to check for Android OS update?
Go to Settings > System > System update. Install available updates.

Q7. Will factory reset remove GPay?
Yes, resetting wipes all apps and data including GPay wallet and account.

Q8. How do I contact Google Pay support?
You can contact @GooglePay on Twitter, email support.google.com/pay, call 1-800-926-4757 or start a chat.

Q9. How to enable automatic date and time?
Go to Settings > System > Date & time. Turn on Automatic date & time and Automatic time zone.

Q10. Does GPay need internet to work?
Yes, GPay requires active internet connection to process transactions and payments.

Q11. Can I use GPay on old Android versions?
GPay works best on Android 5.0 and above. It may not function properly on older versions.

Q12. How do I allow install from unknown sources?
Go to Settings > Security > Enable ‘Allow from this source’ to let third-party app installs.

Q13. Why is my GPay login failing?
Incorrect UPI PIN, expired access token, account blocking, banned device ID can cause login issues.

Q14. How to change my UPI PIN for GPay?
Open GPay > Tap your profile > Manage bank accounts > Select bank > Change/Forgot UPI PIN.

Q15. Does GPay need GPS or location access?
Yes, enabling location permission allows detecting nearby merchants for proximity payments.

Q16. How to enable NFC for GPay on Android?
Go to Settings > Connected devices > Connection preferences > Enable NFC.

Q17. Can I use GPay without an internet connection?
No, GPay requires active internet access for adding cards, transactions, and communicating with bank servers.

Q18. How to allow installation of third-party apps on Android?
Enable ‘Allow from this source’ in Settings > Security. Also enable app installs from browser if adding cards via Chrome.

Q19. Does deleting GPay also remove linked bank accounts?
No, deleting just the app will not delete your linked bank accounts or UPI PIN. They will stay with your Google account.

Q20. How do I refund a payment made on GPay?
You cannot refund GPay payments directly. Contact the recipient and request them to initiate a refund from their GPay or bank account.

Conclusion

In summary, the “oops something went wrong” error generally occurs due to software glitches, connectivity problems or account issues. Following the step-by-step troubleshooting guide should help identify and resolve the cause in most cases. Updating the GPay app, restarting your phone, changing internet connections, and contacting Google Pay support are useful tips to fix the error. With the right solutions, you should be able to seamlessly make payments and transfers on GPay again.

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