How To Fix CBS Error Code 111?

CBS error code 111 is a common error that users may encounter when trying to watch CBS All Access on certain devices. This error prevents users from streaming CBS content and can be frustrating to deal with. Fortunately, there are a few troubleshooting steps you can take to resolve the CBS 111 error and get back to watching your favorite CBS shows.

How To Fix CBS Error Code 111?

In this comprehensive guide, we’ll cover what may be causing the CBS 111 error, solutions to fix it on various devices like Roku, Apple TV, iOS, Android, and computers, as well as tips to prevent the error from occurring again. With the right troubleshooting, you can eliminate CBS error code 111 and enjoy seamless streaming.

What Causes CBS Error Code 111?

There are a few potential causes for the CBS 111 error message:

  • Outdated app – If you haven’t updated the CBS All Access app on your device recently, an outdated version could trigger the error. Make sure you are running the latest version of the app.
  • Incorrect region settings – Your device’s region settings may not match the CBS All Access content licensing region, resulting in the 111 error. Double check your device region/location settings.
  • Internet connection issues – Slow internet speeds, using a VPN or proxy, WiFi problems, and other connectivity issues can interfere with CBS All Access streams and cause error 111. Check your internet connection.
  • Incorrect date/time settings – If the date and time set on your device are inaccurate, it could create confusion with CBS All Access DRM causing error code 111. Verify your date and time settings are correct.
  • Caching/cookies problem – Outdated cached data and cookies related to CBS All Access can sometimes trigger error 111 if they become corrupted. Clearing the app cache/data and cookies can help fix this.
  • CBS server issues – In rare cases, a problem with the CBS All Access servers themselves may be the culprit behind error code 111. Server outages are usually temporary.

Fixing CBS Error Code 111 on Roku

Roku devices are a popular way to stream CBS All Access. But if you see error code 111 on your Roku, here is how to troubleshoot:

  1. Check for App Updates – On your Roku home screen, go to Settings > System > System Update and check if any updates are available for the CBS All Access channel. Install any available updates.
  2. Restart the Device – From the Roku home screen, go to Settings > System > Power > System Restart. Restarting the Roku device can help clear any glitches causing error 111.
  3. Re-enter Credentials – Try removing your CBS All Access channel from Roku, rebooting the device, and then re-adding the channel and re-entering your credentials. This can reset any authorization issues.
  4. Adjust Date/Time Settings – Go to Settings > System > Date & Time on your Roku and double check that both the date and time are set correctly. Inaccuracies here can prompt error code 111.
  5. Try Alternate Networks – If you are connected over WiFi, try switching to a wired Ethernet connection, or vice versa. Also attempt connecting to different WiFi networks like mobile hotspots to see if error 111 persists.
  6. Delete and Reinstall the App – As a last resort, you can remove the CBS All Access channel from your Roku, restart the device, and then reinstall CBS All Access to potentially fix a deeper issue causing error code 111.

Fixing CBS Error Code 111 on Apple TV

Here are the steps to troubleshoot and resolve CBS error code 111 if you see it on Apple TV:

  1. Check for App Updates – Go to the App Store on your Apple TV and check for any available updates to the CBS All Access app. Install the latest version.
  2. Restart the Apple TV – Go to Settings > System > Restart on your Apple TV. Restarting can help clear up error 111.
  3. Sign Out, Then Sign Back In – In the CBS All Access app, sign out of your account, close the app, restart the Apple TV, launch the app again, and sign back in. This can reset login issues.
  4. Verify Date and Time – Under Settings > General > Date & Time on your Apple TV, check that both the date and time are set accurately. Incorrect settings are a common cause of CBS 111 errors.
  5. Try Different Connections – If you usually use WiFi, connect your Apple TV directly to your router via Ethernet cable to see if error 111 persists. Or try different WiFi networks by hot spotting from a phone or connecting to a neighbor’s WiFi.
  6. Delete and Reinstall the App – As a last step, you can delete the CBS All Access app from your Apple TV, restart the device, reinstall a fresh copy of the app from the App Store, and sign back in.

Fixing CBS Error Code 111 on iPhone/iPad

Seeing CBS error code 111 on your iPhone or iPad? Follow these tips:

  1. Update the App – Go to the App Store and check for any available updates to the CBS All Access app. Install the latest iOS version.
  2. Restart Your Device – Power down your iPhone or iPad completely, wait a few minutes, and power it back on. Restarting can knock out quirky errors like 111.
  3. Check Date and Time Settings – Under Settings > General > Date & Time, verify your iPhone or iPad date and time are set correctly. Inaccuracies can lead to CBS 111 errors.
  4. Sign Out and Sign Back In – In the CBS All Access app, sign out of your account, force quit the app, restart your device, relaunch the app, and sign in again. This resets credentials.
  5. Try Cellular or WiFi – If error 111 appears on WiFi, switch to Cellular data, or vice versa, to test if the issue is related to your specific network.
  6. Delete and Reinstall the App – As a final step, delete the CBS All Access app from your iOS device, restart, download a fresh version from the App Store, and sign in again.

Fixing CBS Error Code 111 on Android

Android users may also come across the pesky CBS error code 111. For Android devices, try these troubleshooting tips:

  1. Update the App – Open the Google Play Store and check for any available updates to the CBS All Access app. Install the latest Android APK version.
  2. Restart Your Device – Power down your Android device completely and restart it. This can help clear out transient glitches that cause error 111.
  3. Verify Date and Time Settings – Go to Settings > System > Date & Time on your Android device and double check that both date and time are accurate.
  4. Sign Out and Sign Back In – From within the CBS All Access app, sign out of your account, force stop the app, restart your device, relaunch the app, and sign in again to reset credentials.
  5. Switch Between Cellular and WiFi – If CBS error 111 appears while on WiFi, toggle WiFi off and switch to Cellular data, or vice versa, to test if the problem is network-related.
  6. Clear Cache and Data – In your Android Settings, go to Apps > CBS All Access > Storage, and tap Clear Cache and Clear Data to delete corrupted data that may cause error 111.

Fixing CBS Error Code 111 on Your Computer

If CBS error code 111 pops up when streaming from your computer’s web browser, try these tips:

  1. Reload The Page – Refresh the browser tab and reload the CBS All Access page. This reloads all assets and can clear transient error 111 issues.
  2. Try Alternate Browsers – Test if error 111 only appears in certain browsers. Attempt streaming CBS All Access in Chrome, Firefox, Edge, Safari, or another browser and see if one works better.
  3. Check Date and Time Settings – Make sure the date and time set on your computer are accurate, as incorrect settings are a leading cause of CBS 111 errors when streaming via browser.
  4. Clear Cache and Cookies – Open your browser settings, find the Clear Cache and Clear Cookies options, and delete this temporary browsing data. Corrupted cookies/cache can prompt error code 111.
  5. Use Incognito/Private Browsing – Open an incognito or private browser window and navigate to CBS All Access. If error 111 doesn’t appear, it indicates an issue with cookies or cache in your normal browser profile.
  6. Try Alternate Networks – If using WiFi, switch to a wired Ethernet connection, or tether your computer to a smartphone hotspot, to determine if error 111 relates to your particular network.
  7. Contact CBS Support – For persistent error 111 issues on your computer, contact CBS customer support, provide your details and steps taken, and ask if they have any other advice to fix the problem.

Preventing CBS Error Code 111 Going Forward

Once you’ve resolved CBS error code 111 using the above fixes, you can take these steps to help prevent it from popping up again in the future:

  • Keep the CBS app updated on all your devices so you are running the latest version without bugs.
  • Periodically restart your streaming devices and computers to clear out transient gremlins that can cause error 111.
  • Double check that the date and time are accurate on all devices before streaming CBS, since time inaccuracies are a prime cause of this error.
  • When not using CBS All Access for extended periods, remember to properly sign out of your account to reset login credentials and prevent issues.
  • If CBS 111 seems to occur on only one Internet network, try to determine if firewalls, proxies, VPNs, or other restrictions on that network are the cause.
  • If the error recurs frequently, contacting CBS support can help determine if it’s an ongoing issue on their end so they can investigate.

By identifying and addressing the underlying causes of CBS error code 111, you can avoid and prevent it from interrupting your CBS All Access streaming going forward.

Key Takeaways: Resolving CBS Error Code 111

To summarize the key tips covered in this guide to fix error code 111 and resume watching CBS All Access:

  • Check for app updates, restart devices, and reinstall apps to eliminate software issues
  • Verify accurate date and time settings on all streaming devices and computers
  • Reset login credentials by signing out and signing back into CBS All Access
  • Try different networks like Ethernet, WiFi, cellular data, and hotspots to identify network issues
  • Clear browser cache/cookies and attempt different browsers when streaming on computers
  • Contact CBS support if problems persist for help investigating ongoing streaming issues

Knowing the various causes of CBS 111 errors and having reliable troubleshooting steps to follow makes it easier to quickly resolve the problem and get back to enjoying CBS shows and movies.

Frequently Asked Questions About CBS Error Code 111

  1. Why does CBS error code 111 happen?
    Error code 111 is generally caused by an outdated app, incorrect date/time settings, network connectivity issues, or a problem with cached data on the streaming device. CBS server outages can also rarely cause this error.
  2. What are some quick fixes for CBS 111?
    Restarting the device, reinstalling the CBS app, checking for app updates, signing in/out of CBS, switching networks, and clearing browser cache/cookies are some quick fixes that commonly resolve error 111.
  3. Does CBS error code 111 mean my account is suspended?
    No, error code 111 does not indicate an account suspension or ban. It is typically a technical issue on the user’s device, network, or occasionally CBS servers. Your account access is likely fine.
  4. I keep getting CBS 111 on my iPhone, how can I fix it?
    For iPhones, make sure the CBS app is updated, restart your iPhone, check date/time settings under General > Date & Time, sign out and into CBS, and switch between WiFi and cellular data to troubleshoot.
  5. Why does my computer show CBS error code 111?
    On computers, 111 errors are often caused by incorrect date/time settings, corrupted browser cache/cookies, VPN/proxy use, or network restrictions. Try clearing cache/cookies, different browsers, incognito windows, alternate networks.
  6. How can I prevent CBS error 111 going forward?
    Keep your CBS apps up-to-date, periodically restart devices, confirm accurate date/time settings, properly sign out after watching, determine if it’s isolated to one problematic network, and contact CBS support if issues recur repeatedly.
  7. I only get CBS error code 111 on my Roku, how do I troubleshoot?
    Check for Roku app updates, restart your Roku, re-enter CBS credentials, adjust date/time settings under System > Date & Time, try wired Ethernet instead of WiFi, and delete and reinstall the CBS channel as a last resort.
  8. Why do I get error code 111 when trying to watch CBS on my laptop?
    For laptops, verify date/time settings are correct, refresh the browser page, try alternate browsers like Chrome or Firefox, clear browsing data/cookies, use incognito mode, and attempt different internet connections.
  9. Does CBS error 111 mean my subscription isn’t working?
    No, error code 111 is not related to subscription status. It is typically caused by technical issues that can be fixed without impacting your ability to access CBS with an active subscription.
  10. How can I contact CBS for help fixing error 111?
    You can contact CBS customer support by phone at 1-888-274-5343 or through their online support contact page at https://support.cbs.com/contact-us/. Provide details on when error 111 appears.

  11. What if restarting and reinstalling the app doesn’t fix CBS error code 111?
    If basic troubleshooting does not resolve error 111, check that your device region/location settings match the CBS content licensing region. Also try contacting CBS support in case they are having an ongoing issue on their end.
  12. Why do I only get CBS error code 111 on my Android tablet?
    On Android, first make sure the app is updated. Also try clearing cache/data for the app under Settings > Apps > CBS All Access > Storage. Check date/time settings, restart your device, and test different networks in case the issue is isolated to one network.
  13. Can using a VPN cause CBS error code 111?
    Yes, sometimes using a VPN can trigger CBS error 111. VPNs can interfere with streaming services like CBS All Access. Try disconnecting the VPN and streaming over your normal internet connection.
  14. Does CBS error code 111 mean I’m banned from CBS?
    No, error code 111 is not related to bans or account suspensions. It is a technical issue unrelated to your account status. Resolving the underlying cause will restore access without impacting your standing with CBS.
  15. How can I find my current CBS app version to check for updates?
    On iOS, the CBS app version is listed under the App Store. On Android, it can be found in Settings > Apps > CBS All Access > About. On other devices, check the app’s info/settings section. Staying updated can prevent error 111.
  16. What should I do if restarting and reinstalling don’t fix CBS error code 111?
    If basic troubleshooting does not resolve error 111, try adjusting device region settings, changing networks, factory resetting your device as a last resort, and contacting CBS support to see if they have any insight into resolving persistent error code 111 issues.
  17. Is there anything else I can do to stop CBS error 111 from happening over and over?
    Check forums and contact CBS to see if others are experiencing the same persistent error 111. There may be an ongoing issue on CBS’s end. You can also request CBS customer support to escalate the issue internally or provide updates if they have a resolution timeframe.
  18. What error code means my CBS subscription was cancelled?
    Error code 109 indicates your CBS All Access account is no longer active and your subscription was cancelled. This is different than error 111, which is generally a technical issue unrelated to subscription status.
  19. Can my internet service provider block CBS and cause error code 111?
    It’s unlikely your ISP is directly blocking CBS, but VPNs, proxies, firewalls, and restrictions on public WiFi networks can potentially interfere with streaming CBS content, leading to error 111. Try different connections.
  20. Will deleting and reinstalling CBS fix error code 111 permanently?
    Deleting and reinstalling the CBS app often resolves error 111, but it may recur if an underlying issue like incorrect date/time settings or network incompatibilities remains unaddressed. Troubleshoot the root cause before reinstalling as a temporary fix.

Conclusion

Error code 111 can certainly be annoying and disrupt your ability to stream CBS shows and movies. However, in most cases the error can be fixed relatively easily by following the troubleshooting tips outlined in this guide. By keeping apps updated, double checking date and time settings, resetting network connections, reinstalling apps, clearing temporary data, and verifying account access, you should be able to resolve CBS error 111 when it pops up. Persistent or recurring issues may require contacting CBS support to investigate further. But know that error code 111 is a surmountable technical hurdle that just requires a few targeted troubleshooting steps to get your CBS All Access streaming running smoothly again.

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