How To Fix BT TV Box Error Code yvm102?

The yvm102 error code on BT TV boxes indicates an issue with the device being unable to connect to the BT servers. This connectivity issue prevents the BT TV box from receiving data like the electronic programme guide (EPG) and performing software updates. There are several troubleshooting steps BT customers can take to resolve this error code on their own before contacting BT customer support. This article provides a comprehensive guide on how to fix the BT TV box yvm102 error code.

How To Fix BT TV Box Error Code yvm102?

Troubleshooting Steps to Fix yvm102 Error Code

Check Network Connectivity

The first step is to check whether your BT TV box is connected to your home broadband network. Refer to your BT TV box manual on how to check the network status and connection. Ensure that the TV box is connected via an Ethernet cable or connected wirelessly to your WiFi network. If there are no connectivity issues, proceed to the next troubleshooting step.

Reboot the BT TV Box

Sometimes a simple reboot can resolve temporary glitches that cause error codes like yvm102. Follow these steps to reboot your BT TV box:

  1. Press and hold the standby button on your BT TV box remote control for 5 seconds. This will initiate a forced reboot.
  2. Wait for the BT TV logo to appear on the screen. This may take several minutes as the device reboots.
  3. Check if the yvm102 error code still appears. If the error persists, continue to the next troubleshooting step.

Reset the BT TV Box

If a simple reboot did not fix the problem, try resetting the BT TV box to factory settings. This will clear any corrupt data that could be causing connectivity issues. Here is how to reset a BT TV box:

  1. From the Home screen, go to Settings > System > Reset.
  2. Select the “Reset to factory settings” option.
  3. Confirm that you want to reset the device when prompted.
  4. Once the reset is complete, setup the TV box again as new. Re-enter your BT account details when prompted.
  5. Check if the yvm102 error is now resolved after the reset.

Renew IP Address

Sometimes the yvm102 error may be caused by IP address issues with the BT TV box. Renewing the IP address forces the modem to grab a new IP address from the BT servers:

  1. From the Home screen, go to Settings > Network.
  2. Select “View Connection Details” and note down the IP address currently assigned.
  3. Select “Renew IP Address” and confirm.
  4. Wait a few minutes for the new IP address assignment.
  5. Check if the yvm102 error code is fixed.

Restart the Router

It is also possible that the problem lies with your home broadband router rather than the BT TV box itself. Restarting the router can help resolve any temporary glitches:

  1. Locate the power button on your broadband router.
  2. Press and hold the power button for 5 seconds to switch it off.
  3. Wait 30 seconds.
  4. Power the router back on.
  5. Give it a few minutes to restart fully.
  6. Verify if the BT TV box yvm102 error is resolved after the router restarts.

Check Broadband Connection Speeds

Slow internet speeds can sometimes interfere with the BT TV box connectivity. Use a computer connected via Ethernet to your router to test the actual broadband speeds:

  1. Go to a broadband speed test site like
  2. Run the speed test.
  3. Confirm that download and upload speeds are close to the speeds you pay for from your ISP.
  4. If speeds are significantly lower, contact your ISP. Slow speeds can affect BT TV box connectivity.
  5. Once normal speeds are restored, check if yvm102 error is resolved.

Update BT TV Box Software

Outdated software versions can also cause BT TV boxes to lose connectivity and display error codes like yvm102. Try updating the TV box software:

  1. From the Home screen, go to Settings > System > System Update.
  2. Select “Check for Updates” and install any available updates.
  3. Restart the box after the software update completes.
  4. Check if the yvm102 error persists. Updated software improves connectivity.

Check BT Service Status

Sometimes a service outage in your area can cause the yvm102 error across multiple BT devices. Check the BT Service Status page to see if there are any reported issues:

  1. Go to
  2. Enter your BT account postcode.
  3. Review the service status for TV, Sport, and Broadband services.
  4. If any service issues are reported, the yvm102 error may be temporary until BT resolves them. Keep checking the service status page.
  5. The error should clear up once BT fixes the service issue affecting your area.

Contact BT Customer Support

If you have tried all the above troubleshooting steps and the yvm102 error still persists, then it’s time to contact BT customer support:

  1. Call the BT customer support number at 0800 800 150.
  2. Provide the advisor with your BT account details and explain the yvm102 error code.
  3. BT support can run diagnostics tests on their end to check your TV box connection.
  4. They may be able to resolve it quickly through remote troubleshooting based on your account situation.
  5. If the issue requires a BT engineer visit, they will schedule a technician appointment for further troubleshooting and repairs.
  6. The BT engineer will have the tools and resources to fully resolve the TV box yvm102 connectivity error.

Preventing yvm102 Errors in the Future

Once you have managed to fix the BT TV box showing the yvm102 error code, here are some tips to help prevent the issue happening again in the future:

  • Keep the BT TV box software updated regularly. Install updates as soon as they become available. Updated software improves performance and connectivity.
  • Position the BT TV box in a place with good WiFi coverage if you connect it wirelessly. Avoid interference from other devices. Use Ethernet cables for a stronger and more reliable connection.
  • Reboot the BT TV box and router occasionally. This clears temporary glitches that can disrupt connectivity. Schedule a reboot once every 2-3 months.
  • Check that broadband speeds remain consistent and as per your ISP plan. Slow internet speeds can affect BT TV box connectivity and cause error codes.
  • Setup port forwarding on your router to prioritize BT TV box traffic if needed. This gives the TV box unfettered connectivity to BT servers.
  • Register your BT TV box for remote diagnostic tests from BT. This allows BT to proactively monitor the box connectivity and troubleshoot issues.

Key Takeaways on Resolving yvm102 Errors

  • The yvm102 error indicates connectivity issues preventing the BT TV box from accessing BT servers
  • Troubleshooting steps like reboots, software updates can often resolve the error without needing BT support
  • Slow internet speeds, router issues, service outages can also trigger yvm102 errors
  • BT customer support can remotely diagnose and fix complex yvm102 errors requiring technician visits
  • Updating software, monitoring speeds, and scheduling reboots helps avoid yvm102 errors in the future

Frequently Asked Questions 

  1. Why does my BT TV box show yvm102 error code?
    The yvm102 error indicates that the BT TV box is unable to connect to BT servers due to some connectivity issue. This prevents guide data and software updates from downloading.
  2. How can I fix the BT TV box yvm102 error myself?
    Try basic troubleshooting steps like rebooting the device, resetting to factory settings, renewing the IP address, updating software and checking router connections. This resolves many yvm102 errors.
  3. What causes the BT TV box to show yvm102 error code?
    Common causes include software bugs, slow internet speeds, WiFi interference, IP address issues, service outages, and router malfunctions. The box is unable to access BT servers due to connectivity problems.
  4. How long does it take to fix the yvm102 error on a BT TV box?
    Simple troubleshooting steps take about 5-10 minutes. Complex issues requiring BT technician visits can take 1-2 days. BT aims to fix urgent TV service issues within 48 hours.
  5. Does yvm102 error affect other services like BT Broadband?
    No, the yvm102 error only affects the BT TV box connectivity. Broadband and other BT services usually continue working fine when this error occurs on the TV box.
  6. Is the yvm102 error serious and can I still watch TV?
    The yvm102 error only affects EPG data and software updates. You can still watch live TV channels while having this connectivity error code.
  7. Do I need to be home for a BT engineer visit for yvm102 error?
    Yes, someone over 18 years old needs to be home to provide the engineer access and assist with troubleshooting the BT TV box. Rescheduling is possible if needed.
  8. Does resetting the BT TV box delete all my recordings?
    Unfortunately yes, resetting the box to factory settings will wipe all your recordings, custom settings and apps. Consider watching important recordings before resetting.
  9. How can I avoid getting the yvm102 error again after fixing it?
    Regularly update BT TV box software, maintain good WiFi coverage, reboot the box every few months, check broadband speeds and use Ethernet connections to minimize connectivity issues.
  10. What information do I need when contacting BT about yvm102 error?
    Have your BT account number, TV box model, current troubleshooting steps tried, and availability for an engineer visit handy before calling BT customer service regarding the yvm102 error.
  11. Does the yvm102 error occur on all models of BT TV boxes?
    The yvm102 connectivity error is common across the different BT TV box models including the standard box, 4K UHD box, YouView+ box and older BT Vision boxes. The troubleshooting steps remain the same.
  12. Is there an online chat option to contact BT about yvm102 error?
    Yes, you can use the BT chat assistant on their website for quick assistance with yvm102 error issues. BT online chat and phone support are available 7 days a week.
  13. Can I continue using BT On Demand services when getting yvm102 error?
    Unfortunately BT On Demand requires connectivity to BT servers, so the yvm102 error prevents accessing and streaming BT On Demand content until the issue is resolved.
  14. Does BT TV need a phone line or just a broadband connection?
    BT TV boxes only need a broadband internet connection either via WiFi or Ethernet. A phone line is no longer required, the box gets all connectivity via your home broadband.
  15. How much does BT typically charge to fix BT TV box errors?
    For issues like yvm102 error requiring engineer visits, the call out charge is £129. Additional repair charges may apply if parts need to be replaced. But troubleshooting is free if under warranty.
  16. I keep getting yvm102 error every few weeks, should I ask for a replacement box?
    If you’ve tried all troubleshooting steps and the issue persists, request BT to replace the possibly faulty box. A new BT TV box will hopefully maintain stable connectivity.
  17. Can I hotspot my mobile to the BT TV box to resolve yvm102 error?
    You can try hotspotting temporarily to rule out home broadband issues. But mobile data speeds can be slower, so BT recommends using a fixed home broadband connection.
  18. Why is the BT TV box unable to retrieve IP address during yvm102 error?
    This indicates the box is having issues connecting to your home router during the IP assignment stage. Try rebooting the router and renewing the TV box IP address after checking cabling.
  19. Does leaving BT TV box on standby prevent yvm102 errors?
    No, the yvm102 error can occur whether the box is powered on or in standby mode. Leaving it on standby will not prevent or reduce these types of connectivity errors.
  20. How long should I wait after a software update to see if it fixed yvm102 error?
    Allow at least 24 hours while monitoring periodically to check if the error returns after a major BT TV software update. This gives time for the new firmware to stabilize connectivity.


The yvm102 error code on BT TV boxes is a common connectivity issue caused by software glitches, internet speed problems, WiFi dead zones, and other faults. There are several troubleshooting techniques like reboots and factory resets DIY customers can try to resolve the problem themselves. For persistent or complex yvm102 errors, BT customer support can diagnose the problem and send engineers if needed. Maintaining the latest firmware, providing the box strong WiFi and broadband connections helps minimize these types of disruptive connectivity issues. With the right troubleshooting steps, the frustrating yvm102 error can be resolved and your BT TV services restored.

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