The Bell Fibe TV error code 201 indicates that the Fibe TV receiver is unable to establish a connection with Bell’s authorization servers. This connectivity issue prevents you from accessing Bell Fibe TV programming and services. Fortunately, there are several troubleshooting steps you can take to resolve error code 201.In this guide, we’ll cover the causes of the error, how to fix it through rebooting, checking connections, and changing DNS settings. We’ll also provide solutions for situations where the error persists. With the right troubleshooting approach, you can get Bell Fibe TV back up and running.
Understanding Error Code 201
When you attempt to access Bell Fibe TV, the receiver connects to Bell servers to verify your account status and subscription information. Error 201 happens when the Fibe receiver is unable to complete the authorization check.
Common reasons for error code 201 include:
- Temporary network connectivity issues with your Bell services
- An outage impacting Bell authorization servers
- Incorrect DNS settings or an expired IP address on your Fibe receiver
- Hardware problems with the Fibe receiver, modem, or other connectivity equipment
The error typically appears with the message “Fibe TV was unable to connect to the Bell servers (201).” Depending on the underlying cause, you may also lose your Fibe Internet connection when seeing error 201.
Step 1: Reboot the Fibe Receiver and Modem
The first step in troubleshooting error code 201 is rebooting both the Fibe TV receiver and modem. A simple reboot can resolve temporary glitches and reestablish the connectivity needed for authorization.
Here are the steps to reboot the devices:
Reboot the Fibe TV Receiver
- Locate the power button on the front or side of the Fibe receiver.
- Press and hold the power button for 10 seconds until the receiver light turns off.
- Wait at least 60 seconds, then press the power button again to restart the receiver. Allow several minutes for the reboot process to complete.
Reboot the Fibe Modem
- Find the power button on the back or side of the Fibe modem.
- Press and hold the button for 10 seconds. The modem lights will turn off.
- Wait at least 60 seconds then press the button again to power the modem back on.
Give the modem time to go through the restart process which can take 10 minutes.
Once both devices reboot, try loading Bell Fibe TV again. The reboot often resolves error 201 by re-establishing connectivity with Bell’s servers.
Step 2: Check Cable and Power Connections
If error 201 persists after the reboot, the next step is verifying all cabling and power connections. Loose or faulty cables are common causes of connectivity problems that prevent authorization.
Check the following connections on the back of the Fibe TV receiver:
- Power cable – Ensure the power cable is securely plugged into the receiver and wall outlet. Try connecting to another outlet in case the original one is faulty.
- Ethernet cable – Verify the Ethernet cable from the modem is properly connected to the receiver’s Ethernet port. Try a different Ethernet cable if available.
- Coax cable – Confirm the coax cable is securely screwed onto the receiver’s coax connector. Ensure the cable is not damaged or kinked.
Next, inspect connections on the Fibe modem:
- Coax cable – Verify the coax line from your wall outlet connects securely to the modem’s coax port. Tighten if loose.
- Power cable – Check that the modem’s power cord is plugged into the modem and wall outlet firmly.
Address any loose connections you find. Tightening cables or replacing faulty ones can resolve intermittent issues that lead to error 201.
Step 3: Contact Bell Support
If you still see error code 201 after rebooting devices and checking connections, it’s time to contact Bell for further troubleshooting help.
When you call or chat with Bell Fibe support, provide details about the error and troubleshooting steps you’ve tried. The agent can walk through additional checks like:
- Checking for outages in your area
- Resetting your Fibe receiver
- Sending a refresh signal to your Fibe modem and receiver
- Verifying proper DHCP and DNS settings
The agent may also schedule a technician visit if necessary. A Bell technician can test lines and equipment for faults that require replacement.
Here are the contact details for Bell Fibe support:
- Phone: 1-866-797-8686
- Chat: Use the chat option after signing into your Bell account.
- Mobile App: Open a chat session in the Bell Fibe TV app.
- Self-help: Log into your MyBell account for self-service troubleshooting.
Pursuing Bell support provides more tools for identifying and fixing issues preventing authorization of your Fibe TV service.
Step 4: Change DNS Server Settings
One method to resolve error 201 is adjusting the DNS server settings on your Bell modem and receiver. Incorrect DNS settings can prevent connecting to Bell’s authorization servers.
To change the DNS servers:
- Log into your modem’s admin interface at 192.168.2.1. Enter your modem admin username and password.
- Go to the DNS settings section.
- Change the primary and secondary DNS servers to:
- Primary: 126.96.36.199
- Secondary: 188.8.131.52
- Save your changes and reboot the modem.
- On the Fibe TV receiver, go to Settings > Network > Advanced Settings.
- Change the DNS servers to the same 184.108.40.206 and 220.127.116.11 addresses.
- Reboot the receiver.
The public Google DNS servers are reliable alternatives that can often reestablish authorization capability.
Step 5: Power Cycle the Modem and Receiver
If error 201 persists after the previous steps, execute a power cycle on the Fibe devices:
- Unplug the power cables from both the modem and receiver.
- Wait 60 seconds.
- Reconnect power to the modem first and let it fully reboot.
- Reconnect power to the TV receiver and let it fully reboot.
Power cycling forces both devices to clear any cached connection issues and re-initialize the authorization process. Completely removing and restoring power often helps stubborn connectivity problems clear.
Step 6: Factory Reset the Fibe Receiver
Resetting the Fibe receiver to factory default settings can also fix error 201 situations. A factory reset clears out any problematic setting changes that may disrupt connectivity.
Here are the steps to factory reset a Fibe TV receiver:
- From the receiver home screen, access the Settings menu.
- Go to the System section.
- Select the Factory Reset option.
- The receiver will prompt you to confirm the reset. Select Yes.
- The receiver will reboot and restore factory defaults. Run through the initial setup process again.
As you set up the receiver after the reset, retry loading Bell Fibe TV to see if error 201 was resolved.
Step 7: Replace Failing Hardware
In rare cases, persistent error 201 scenarios may be caused by defective Fibe equipment that needs replacement.
If you’ve tried all troubleshooting steps without success, faulty hardware could be the issue. Arrange for a Bell technician to inspect your cabling, receiver, and modem. Damaged coax lines, bad Ethernet ports, or dysfunctional modems/receivers may need replacement.
Replacing any failing components can help get your Bell Fibe TV authorization working again.
Key Takeaways and Conclusion
Error 201 with Bell Fibe TV often indicates connectivity issues that prevent the receiver from authorizing properly with Bell servers. Following these troubleshooting techniques can help restore your access:
- Rebooting the Fibe modem and receiver resets connections
- Checking cables for secure connections fixes physical problems
- Contacting Bell support leverages their troubleshooting tools
- Changing DNS settings circumvents issues reaching Bell servers
- Power cycling the modem and receiver clears any cached connection glitches
- Factory resetting the receiver eliminates problematic settings
- Replacing faulty hardware repairs physical defects
Persistence is the key to resolving error 201 situations. A step-by-step troubleshooting approach using the solutions outlined can get your Bell Fibe TV service back up and running again.
Frequently Asked Questions
- Why does Bell Fibe TV show error code 201?
Error 201 happens when the Fibe TV receiver is unable to connect to Bell’s authorization servers, often due to network connectivity issues. Problems reaching the authorization servers prevent accessing Fibe TV programming.
- How do I reboot my Bell Fibe receiver?
To reboot the Fibe receiver, locate the power button and press and hold it for 10 seconds until the receiver light turns off. Wait one minute then press the button again to restart the receiver.
- What’s the best way to reboot a Bell Fibe modem?
Find the power button on the back or side of the Fibe modem. Press and hold for 10 seconds until the lights turn off. Wait 60 seconds then press again to reboot the modem. Give it 10 minutes to fully restart.
- Why does rebooting the modem and receiver fix error code 201?
Rebooting clears temporary glitches and restarts the connectivity between devices. This resets the ability of the receiver to connect with Bell’s authorization servers.
- How can cabling issues cause error 201?
Faulty coax cables and loose Ethernet or power connections can create physical connectivity problems. This prevents the required data exchange between the Fibe receiver, modem, and Bell servers.
- How long should I wait after a factory reset before retrying Bell Fibe TV?
After a factory reset of the Fibe receiver, you should wait at least 10 minutes after the reboot completes before trying to access Fibe TV again. This allows time for the default settings to fully take effect.
- What information does Bell Support need when troubleshooting error 201?
Provide Bell Support with your account details, the exact error message, troubleshooting steps you’ve tried, your equipment models, and other details about the problem timing and frequency.
- How can incorrect DNS settings cause a 201 error?
If the DNS servers configured on the modem and receiver are faulty, they cannot resolve the domain names needed to reach Bell’s authorization servers. Setting public DNS addresses like Google’s 18.104.22.168 often fixes this.
- Why does power cycling a modem and receiver help fix error 201?
Power cycling forces the equipment to restart the authorization communication process completely. This clears any cached connection data that may be preventing server links.
- What could cause my Bell Fibe receiver to need replacement?
If other troubleshooting has failed, defective hardware like a bad Ethernet port or fried circuitry could cause persistent error 201 situations requiring the Fibe receiver to be replaced.
- Can faulty coaxial wiring cause a Bell Fibe TV error 201?
Yes, damaged coax cables with poor shielding, loose connectors, or short circuits can disrupt the signals between your Fibe devices and Bell’s servers resulting in error 201.
- Will resetting my Bell account password fix error code 201?
No, resetting your Bell account password does not resolve connectivity issues that cause error 201. Physical troubleshooting of equipment and connections is required.
- How can I power cycle my Bell Fibe devices?
Unplug the modem and receiver power cables for 60 seconds, reconnect power to the modem first and let it fully reboot, then reconnect power to the receiver and let it also complete its reboot.
- What should I check if my Bell Internet is also out when seeing error 201?
If Fibe Internet is out along with Fibe TV service, inspect the coax and Ethernet cabling connections between your modem, receiver, and wall jacks for any looseness or damage that could cause connectivity problems to both services.
- Does error code 201 mean my Bell Fibe equipment needs to be replaced?
Not necessarily; error 201 is usually fixed by less drastic measures like rebooting, cable checks, DNS changes, etc. Only if those troubleshooting steps fail to resolve the issue after several attempts should equipment replacement be considered.
- How can I prevent error 201 from happening regularly?
Periodically reboot your Fibe devices, inspect cabling for deterioration, ensure firmware is up-to-date, and consider a battery backup to supply stable power. These measures can enhance reliability and minimize connectivity disruptions that lead to error 201.
- Why is Bell Fibe TV showing error 201 on some receivers but not others?
If the error is isolated to specific receivers, it likely indicates a hardware or cabling problem affecting those devices, or incorrect network settings on their wired connections.
- Does Bell error 201 affect Fibe Alt TV service?
Yes, Bell’s IPTV-based Alt TV service can also encounter error 201 when unable to authorize with Bell servers, and the same troubleshooting tips apply.
- Will switching my Bell Fibe TV receiver fix error code 201?
If you’ve isolated the problem to a single receiver, replacing that faulty receiver with a new one can resolve error 201 situations caused by hardware defects or network configuration issues.
- Can third-party DNS servers fix Bell Fibe TV error code 201?
Yes, public DNS servers like Google (22.214.171.124) or Cloudflare (126.96.36.199) often resolve DNS-related error 201 problems if Bell’s DNS servers are unreachable.
Error 201 with Bell Fibe TV requires methodical troubleshooting to pinpoint and address the underlying connectivity issue. Rebooting equipment, checking cables, contacting Bell Support, adjusting DNS, and power cycling provide solutions for the most common causes. In difficult cases, factory resetting or replacing defective hardware may be necessary. With persistence and the right troubleshooting approach, error 201 can be eliminated and regular Bell Fibe TV service restored.