How To Fix BBC iPlayer Error code 01124?

The BBC iPlayer is a popular online streaming service that allows users to watch live and on-demand BBC TV channels and programmes. However, many users encounter error codes like Error 01124 when trying to use the iPlayer service.

How To Fix BBC iPlayer Error code 01124?

This comprehensive guide will walk you through the common causes of BBC iPlayer Error 01124 and the various solutions you can try to resolve the problem. We aim to provide all the information you need to get BBC iPlayer working again, optimizing for user experience with clear instructions, visual examples, and avoiding excessive keyword repetition.

Overview of BBC iPlayer Error 01124

The 01124 error code indicates that the BBC iPlayer desktop application is unable to verify your TV license when trying to play live or on-demand content.

Some common causes include:

  • Your TV license has expired
  • There is an issue connecting to the TV licensing server
  • You have an invalid or incorrect TV license key entered into the iPlayer app
  • Outdated version of the iPlayer app with bugs
  • Connectivity issues like unstable internet connection or VPN/proxy use

Don’t worry if you encounter this playback error. By following the troubleshooting steps outlined in this article, you should be able to resolve Error 01124 and access iPlayer’s programming again.

Method 1: Check Your TV License Status

The most obvious reason for getting BBC iPlayer error 01124 is an expired TV license.

Follow these steps to verify your TV license status:

  • Go to the TV Licensing website.
  • Select “Licence Details”.
  • Enter your licence number and postcode.
  • This will display your current licence status.

If your licence has expired, you’ll need to renew it before being able to use iPlayer again. The renewal process can be done entirely online.

To renew your TV license:

  • From the licence details page, select the “Renew now” button.
  • Choose your preferred payment method.
  • Enter updated personal details if needed.
  • Make the renewal payment to complete the process.

Once your new TV licence is active, the 01124 error should be resolved within a few hours after renewing.

Method 2: Update Your TV License Key

If your licence is valid and active, the 01124 error may be caused by an incorrect licence key associated with your iPlayer account.

To update the licence key:

  • Open the BBC iPlayer desktop app.
  • Go to Settings > TV Licence.
  • Select “Change licence key”.
  • Enter your new licence number.
  • Click OK to save the changes.

This will sync your account with the latest valid TV license key. Try watching a Programme again after updating the licence key.

Additionally, you can try re-installing the iPlayer app which often resets licence keys and resolves error 01124.

Method 3: Check Your Internet Connection

Intermittent internet connectivity issues can also prevent the iPlayer from verifying your TV license properly.

Some things you can try:

  • Restart your router and modem – This refreshes the internet connection which may resolve any temporary glitches.
  • Connect via ethernet cable – Wired connections are more reliable than WiFi if available.
  • Disable VPN or Proxy – iPlayer streams may be blocked when using a VPN or proxy service.
  • Reset the network settings on your computer to refresh the connection.
  • Contact your ISP if connection problems persist there may be an issue with your service.

Allow a few minutes after making any changes to your network for iPlayer to re-establish the steady connectivity needed to verify your license and work properly.

Method 4: Update or Reinstall BBC iPlayer

Error 01124 may occur if you are running an outdated version of the BBC iPlayer desktop application.

To update the iPlayer app:

  • Open the Microsoft Store on your Windows 10 or 11 computer.
  • Search for “BBC iPlayer”.
  • If an update is available the “Update” button will be shown.
  • Click “Update” and allow the newest version of the app to install.

However, if updating does not resolve the issue, you may need to completely reinstall iPlayer.

To reinstall the iPlayer app:

  • Open the Microsoft Store.
  • Click on the “…” menu next to BBC iPlayer.
  • Select uninstall.
  • Confirm the uninstall process.
  • Once completed, search for “BBC iPlayer” again.
  • Click “Install” to download and install a fresh copy of the app.

Reinstalling the app can help reset any corrupted files or licence key issues leading to error 01124.

Method 5: Contact BBC iPlayer Support

If you have tried all the above steps carefully but are still getting the 01124 error, it’s best to contact the BBC iPlayer support team directly for assistance.

Some ways to reach the support team:

  • Online form – Fill out the BBC iPlayer error reporting form. Describe the 01124 issue and your troubleshooting steps.
  • Phone – Call the BBC iPlayer telephone support line at +44 (0) 3700 100 222. Available 10:00 to 18:00 GMT.
  • Email – Send an email to [email protected] detailing your problem.
  • Social media – Tweet @BBCiPlayer for help.

The dedicated support team can investigate your issue thoroughly and may have additional solutions not covered in this guide. Provide as many details as possible when contacting them to help resolve error 01124 faster.

Key Takeaways and Conclusion

To summarize, here are some key takeaways on fixing BBC iPlayer error 01124:

  • Check your TV licence status and renew if expired.
  • Update the licence key associated with your iPlayer account.
  • Troubleshoot your internet connection.
  • Update or reinstall the BBC iPlayer desktop application.
  • Reach out to BBC’s customer support for further assistance.

BBC iPlayer is a great way to watch your favorite shows but error codes like 01124 can be frustrating. Just work through the potential causes methodically and you should be able to get the service working again. Verifying your TV license status is the most common solution for error 01124.

We hope this detailed guide gives you a better understanding of how to troubleshoot and resolve the BBC iPlayer error 01124. Let us know if the solutions work for you or if you have any other questions!

Frequently Asked Questions

Q1: Why do I get error code 01124 on BBC iPlayer?
This error typically occurs when the iPlayer desktop application cannot verify your TV licence. The licence may be expired, invalid, or incorrectly entered into the iPlayer app settings.

Q2: How can I renew my TV licence to fix BBC iPlayer error 01124?
You can conveniently renew your TV license online via the TV Licensing website. Just go to the licence details page, click renew, make the payment, and your new licence will be activated shortly.

Q3: I renewed my licence but still see error 01124 on BBC iPlayer?
Try updating your licence key in the iPlayer app settings after renewing. If it still doesn’t work, reinstalling the app often helps sync the new licence.

Q4: Does error 01124 affect BBC iPlayer web streaming?
No, the 01124 error only affects the desktop application for Windows PC. BBC iPlayer web streaming does not verify licenses.

Q5: Can using a VPN cause BBC iPlayer error code 01124?
Yes, using VPNs and proxy services often blocks licence verification resulting in error 01124. Try disabling the VPN and connecting directly.

Q6: I reinstalled iPlayer app but still get error 01124. What next?
Check for any internet connection issues that may prevent licence verification. If the problem persists, contact BBC iPlayer support for further assistance.

Q7: What details should I provide when contacting BBC iPlayer support?
Include your iPlayer version, licence details, description of the 01124 error, and the troubleshooting steps you have tried to resolve the issue.

Q8: Is there a live chat option to contact BBC iPlayer support?
Unfortunately, BBC does not offer live chat for iPlayer currently. You can call them, email, submit a form, or tweet them for assistance.

Q9: Does error 01124 occur on smart TVs and mobile apps too?
No, this particular error only affects the desktop application of BBC iPlayer on Windows PCs at the moment.

Q10: My licence is valid but I still get BBC iPlayer error 01124?
Try updating your licence key in the iPlayer desktop app settings. Also check for any VPN/proxy usage that can block verification.

Q11: I get error 01124 when playing certain programs but not others?
This happens when there are issues verifying your licence only for live or restricted content. Try updating the licence key and check the connection.

Q12: How long does it take to resolve iPlayer error 01124 after fixing the issue?
It can take a few hours after you renew your licence or reinstall the app for the changes to fully take effect across BBC’s servers.

Q13: Is there a way to use BBC iPlayer without a TV licence?
No, a valid TV licence is mandatory for accessing on-demand and live streaming content on BBC iPlayer.

Q14: Where can I find help for other BBC iPlayer error codes?
The best resource is the official BBC iPlayer help site at https://iplayerhelp.external.bbc.co.uk/help/clearing_cache that covers common error codes.

Q15: I’m getting an “Error loading media” message instead of 01124?
This is a generic playback error that can occur if you successfully verified your licence but the content fails to stream due to network issues.

Q16: Does private/incognito browsing help fix error 01124?
No, it doesn’t make a difference since licence verification happens on BBC’s servers. The error occurs regardless of browser mode.

Q17: Can I access iPlayer from another region to avoid error 01124?
No, iPlayer uses geo-blocking so you can only stream content when connected from a UK IP address and valid UK TV licence.

Q18: Is error 01124 a temporary problem with BBC servers?
It’s unlikely to be a general BBC server issue if you see the error. Reinstalling the app locally often resolves it.

Q19: I’m getting error 01124 on multiple computers on my network?
This points to a wider network configuration issue preventing proper licence checks for your LAN. Contact your ISP for assistance.

Q20: Where can I find the latest version of BBC iPlayer to download?
You can get the newest iPlayer app from the Microsoft Store on Windows 10 and 11 PCs. Keep it updated to avoid issues.

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