Arlo security cameras are a popular choice for home monitoring and security. However, users sometimes encounter error codes that prevent the cameras from working properly. Error code 17409 is one such error that may occur.This article will provide a step-by-step guide on how to troubleshoot and fix Arlo error code 17409. We will cover the causes of the error, solutions to try, and steps users can take to prevent the issue from occurring again. Technical jargon will be avoided to make the instructions easy to follow for all users.
What Causes Arlo Error Code 17409?
Arlo error 17409 indicates that the camera is having an issue connecting to the base station. There are a few potential causes of this error:
- Outdated camera or base station firmware – If the firmware on your Arlo devices is out of date, it can sometimes cause connectivity issues leading to error 17409.
- Camera and base station too far apart – Arlo cameras need to be within 300 feet of the base station to maintain a strong WiFi connection. If the distance is greater, it may result in connectivity problems.
- WiFi interference – Sources of WiFi interference like microwave ovens, baby monitors, Bluetooth devices, etc. can disrupt the wireless signal between Arlo devices. This interference can lead to connectivity issues producing error 17409.
- Incorrect WiFi password – If the WiFi password for your network was changed but not updated in the Arlo app, it will cause the camera to lose its connection to the base station.
- Faulty hardware – In rare cases, a hardware defect or malfunction in the Arlo camera or base station may be the culprit behind error 17409.
Knowing the potential sources of the problem will help guide troubleshooting efforts.
Step-by-Step Guide to Fix Arlo Error Code 17409
Follow these steps to troubleshoot and resolve Arlo error code 17409:
1. Restart the Arlo Base Station and Camera
The first step is to power cycle the Arlo base station and camera experiencing the connectivity problem. Unplug both devices from power, wait 30 seconds, then plug them back in. Allow time for the devices to restart and reconnect to the WiFi.
This simple reboot can often resolve transient network errors causing code 17409. It essentially provides a fresh start for establishing the wireless connection.
2. Check Arlo Firmware Versions
If restarting did not fix the issue, check if the firmware for both the camera and base station is up to date:
On the Arlo app:
- Open Device Settings
- Select Base Station Settings
- View the Firmware version and verify it is the latest
- Go to Camera Settings
- Check the Firmware version for the camera showing error 17409
- Update the firmware if needed
Outdated firmware is a common cause of connectivity problems. Updating to the latest firmware optimizes wireless communication between Arlo devices.
3. Move the Camera Closer to the Base Station
Check the distance between the base station and camera.
If they are far apart, try moving the camera closer to the base, within the 300 feet (100 meters) range. This signal range limitation is a frequent source of Arlo error 17409.
If the camera is mounted in a fixed location, consider getting an Arlo Chime accessory. The Chime acts as a WiFi extender to boost the base station’s range.
4. Check for WiFi Interference
Scan the Arlo app to view the wireless signal strength indicated for the problem camera.
- A low 1-2 bar signal means interference may be affecting the connection.
Check the camera’s environment for potential sources of interference such as:
- Baby monitors
- Microwave ovens
- Bluetooth speakers
- Neighbor’s WiFi networks
- Any device operating in the 2.4GHz frequency band
If possible, move the camera further away from these interference sources. Turn off or unplug devices during testing to see if it resolves error 17409.
Also try changing the WiFi channel used by your wireless router. This may help avoid congestion and interference from neighboring WiFi networks.
5. Verify the WiFi Password
Make sure the WiFi password saved in the Arlo app matches your current wireless network password.
An outdated WiFi password will prevent the Arlo devices from connecting.
To update the WiFi credentials:
- Open the Arlo app
- Go to Settings > My Devices
- Select the base station
- Choose Wireless Settings
- Enter the current WiFi SSID and password
- Tap Save to update the settings
The camera should now be able to reconnect to the network.
6. Try Resetting the Camera to Factory Settings
Note: This will remove any custom settings for the camera.
If you’ve tried all other troubleshooting steps, reset the Arlo camera:
- Open the Arlo app
- Go to Device Settings
- Select Camera Settings
- Choose Reset Camera
- Confirm reset
After resetting, setup the camera from scratch by adding it back into the Arlo app and configuring the settings. Hopefully the reset camera will no longer have the 17409 error.
7. Contact Arlo Support
If all else fails, contact Arlo technical support. Describe the error and troubleshooting steps you’ve taken.
Arlo support can further diagnose the issue and provide instructions to fix error 17409. They can initiate a replacement if they determine the Arlo devices have a hardware defect.
Preventing Arlo Error Code 17409
After resolving error 17409, take proactive measures to avoid it happening again:
- Update firmware regularly – Check the Arlo app for new firmware updates about once a month. Keeping firmware updated prevents bugs that can interfere with connectivity.
- Position devices optimally – Ensure base stations and cameras are placed in locations with good WiFi signal strength. Avoid putting them far apart or behind obstructions.
- Minimize interference – Reduce interference from Bluetooth, microwaves, baby monitors by turning them off or moving Arlo devices away from them. Change WiFi channels if needed.
- Use Ethernet backhaul – For Arlo Pro 3 base stations, connect ethernet to enhance reliability and range compared to wireless alone.
With good setup and preventive precautions, Arlo error 17409 can be avoided or more quickly resolved if it occurs.
Key Takeaways on Fixing Arlo Error Code 17409
- Power cycle base station and cameras to refresh the wireless connection
- Update Arlo firmware to the latest versions
- Position cameras within 300 feet range of base stations
- Scan for interference from devices using the 2.4GHz WiFi band
- Verify the correct WiFi password is configured in the Arlo app
- Reset cameras to factory settings if other steps don’t resolve the issue
- Contact Arlo support for further troubleshooting help
Arlo error code 17409 indicates a lost wireless connection between the security camera and base station. By following the troubleshooting guide, most users should be able to resolve the connectivity issues causing the problem. Rebooting equipment, updating firmware, adjusting device locations, eliminating interference, and resetting components are all effective ways to fix error code 17409. Taking preventive measures can help avoid the wireless communication faults resulting in this error. With proper setup and maintenance of your Arlo devices, you can minimize disruptions in your home monitoring and security.
Q: What is Arlo error 17409?
A: Arlo error code 17409 means the camera is unable to connect wirelessly to the base station. It indicates a connectivity issue between the Arlo devices.
Q: Why does my Arlo camera show error 17409?
A: Typical causes are outdated firmware, camera too far from base station, WiFi interference, incorrect WiFi password, or faulty hardware.
Q: How do I update Arlo firmware?
A: Open the Arlo app, go to Device Settings, select base station or camera settings, check firmware version, and update if needed.
Q: What is the maximum wireless range for Arlo cameras?
A: Arlo cameras can wirelessly connect to the base station at distances up to 300 feet (100 meters) optimally.
Q: How do I change the WiFi channel on my wireless router?
A: Log into your router’s admin interface and locate the wireless settings. There you can modify the channel selected for your WiFi network.
Q: Why is my Arlo camera flashing red?
A: A blinking or flashing red light on an Arlo camera typically indicates a loss of wireless connection to the base station.
Q: Should I reset my Arlo camera to factory settings?
A: Reset the camera if troubleshooting steps don’t resolve error 17409. Resetting removes any custom settings, so you’ll need to reconfigure it.
Q: What is Ethernet backhaul for Arlo base stations?
A: Ethernet backhaul means connecting the base station to your router with an Ethernet cable instead of relying solely on WiFi.
Q: Does Arlo have a chime accessory?
A: Yes, the Arlo Chime is a WiFi range extender that pairs with base stations to expand the wireless coverage.
Q: How close should my Arlo camera be to the base?
A: For optimal wireless connection, keep the Arlo camera within 25-50 feet of the paired base station if possible.
Q: Can I position an Arlo camera farther than 300 feet from the base?
A: No, 300 feet is the maximum rated wireless range for Arlo devices. Greater distances are likely to cause connectivity issues.
Q: What happens if I mount an Arlo camera out of range?
A: Mounting an Arlo camera beyond 300 feet of the base can lead to wireless signal problems, intermittent connectivity, and error 17409.
Q: Should I contact Arlo support for help fixing error 17409?
A: Yes, if you are unable to resolve the issue using troubleshooting steps, Arlo technical support can further diagnose the problem and provide a solution.
Q: Is there a way to boost my Arlo base station’s wireless signal?
A: Adding an Arlo Chime or connecting the base station via Ethernet backhaul are good ways to extend the base’s wireless range.
Q: What causes WiFi interference for Arlo cameras?
A: Interference sources like baby monitors, Bluetooth devices, microwaves, cordless phones, and neighboring WiFi networks can disrupt Arlo’s wireless connectivity.
Q: Can I prevent Arlo error code 17409 from happening?
A: Updating firmware regularly, optimal device placement, eliminating interference, and using Ethernet backhaul are good ways to avoid connectivity problems that lead to error 17409.